Jira

Hi Guys,   Trying to set up a way for JIRA Service Desk to automatically "Close" resolved issues after 3 days. Wondering What is the best way to achieve this and the JQL/set up steps requ...

• Question
• jira
• jira-server
• server

I would like to add a custom field to let people add customer names when reporting an issue. Ideally you can select the sector first to limit the number of customers and then choose the names of the...

• Question
• cloud
• jira
• jira-cloud

We manage via NextGen using projects, epics, sprints, stories, story points...At present we appear to have Burndown Report and Velocity Report capability only. Are there  other standard reportin...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Currently running Jira Software 7.11.2 on Server 2016 with HTTPS.  Everything works great. Earlier we tried upgrading to 7.13.1.   The upgrade goes fine, it loads with plain HTTP.&nbs...

• Question
• https
• jira
• jira-server
• server

Our notification scheme actually doesn't include Project Lead role, yet somehow the Project Lead gets all the notifications even though that user is not an assignee nor a reporter nor a watcher.&nbsp...

• Question
• jira
• jira-server
• notification
• server

We're using JIRA Cloud.   We have older releases, where the release date, and start date are not wholly accurate.   We think we're saving the right dates on some of them so we hav...

• Question
• cloud
• jira
• jira-cloud

We are in the process of transitioning to an AGILE environment and, in conjunction, moving from FogBugz(Kiln) to JIRA (Cloud)/Bitbucket.  We would like to import historical issue/ticket info inc...

• Question
• attachment
• cloud
• jira

At the Issue View, in Activities, when an Issue has a lot of comments becomes difficult to track the last activity because you have to scroll down a lot and by default you always see the first commen...

• Question
• cloud
• jira
• jira-cloud

I am creating a new project that should act like a troubleshooting knowledge base and I keep encountering odd and frustrating issues. I suspect much of this is due to my lack of understanding of J...

• Question
• jira-core
• next-gen
• project

My team uses Jira Cloud.  We seem to be getting the new bundled notifications sometimes, but not always.   Can anyone tell me why?   Attached is a picture of a string of mess...

• Question
• cloud
• jira
• jira-cloud
• notification

I'm unable to startup JIRA after upgrading to 8.0. It's giving me the following error: java.lang.NoClassDefFoundError: com/atlassian/jira/ComponentManager   Here is the full detail, I assume ...

• Question
• jira-core

Is there a way to add a set of checkboxes to a jira ticket for testing purposes. Use case is when setting a ticket from in progress to testing there will be a set of items in the checkbox that should...

• Question
• cloud
• jira
• jira-cloud

Hi,  When viewing Jira tickets in Chrome i cannot see the description field.I am using a version of chrome Version 72.0.3626.119 (Official Build) (64-bit), when i go to edit the ticket i c...

• Question
• cloud
• jira
• jira-cloud

So we created a custom field for asset tags for our ticketing system and for some reason it auto inserts a comma upon typing in a number, which it should not. Does anyone have a way of preventing it ...

• Question
• confluence
• jira

I have a post function setup that creates a few pre-defined subtasks when the issue is moved to a certain step. Is it possible to automatically attach a specific attachment from a specified location ...

• Question
• cloud
• jira
• jira-cloud
• jira-core-cloud

I used to have a work book connected with the XML feed from Jira, and it would pull in ticket information like due date, closed date, site location, state etc. this was used to run make reports. two ...

• Question
• cloud
• jira
• jira-cloud
• ms-excel

After being on legacy licensing with way too many agents for years, we only recently moved to data center, and one remaining pain point is email.  All JIRA mail comes from a single address.&nbsp...

• Question
• jira
• jira-service-desk

Hi, is it possible to create JQL that will bring us all the issues that specific custom filed was updated recently. if so please advice regarding the correct syntax for example: if I want to get all...

• Question
• data-center
• jira
• jira-server

I like Jira cloud as it's a very cost effective tool for managing projects. The only issue is that at any point in time, Atlassian support can just bypass authentication and login to view data stored...

• Question
• jira

Is there a way to show a work log for every time I log work for an item

• Question
• jira

Is it possible to delete a user account and then add a new user with the email address of the deleted user?   I'm having trouble with a service account and want to delete it and recreate...

• Question
• jira
• jira-administration
• user-management

Hello good afternoon, I am installing jira in another new server, therefore I change the server number and the current license no longer works, how do I update it with the new server number?

• Question
• jira-software
• jira-software-server
• server

Hello, I'd like to have some input on the best way to manage two level estimations for IT projects in JIRA. Context: - cross applications business projects - shared resources - development via s...

• Question
• jira

Hi All, I'm trying to create some reporting but I ran into an issue where how the stories/bugs/tasks were tracked; epics added were wrong/missing, labels wrong/missing, etc.  The issues were a...

• Question
• cloud
• jira
• jira-cloud

Hi everyone,   I have custom issue type - GFX. I would like to create plan with these GFX, but I cannot manage one problem - Portfolio is planning one issue for several users at one time. This...

• Question
• cloud
• jira
• jira-cloud