Jira

We've been live with Jira Service Desk Cloud for about a month now.  We use it as a internal service desk for our employees to create support tickets for IT.  We've been asked for reports b...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk-cloud

Our current set up for our helpdesk on JIRA. Is if we comment on a job, it sends a email out to the customer from a Jira@ address. This is a NoReply Email. Is there a way to set this up so that if s...

• Question
• cloud
• jira
• jira-cloud

Hi, in our company, we are using Story and subtasks. The teams set the time estimation in the subtasks, but we have noticed that the Burndown chart ignores it, and it only presents the time estimati...

• Question
• jira

I would like to set story points for technical story.  Today the technical story is using the same screen as the Story as you can see in the screenshot below.  However, the story point fi...

• Question
• cloud
• jira
• jira-cloud

JIRA has been working fine for over a year. Then this morning I get a 401 when trying to connect. Including to https://windwardstudios.atlassian.net/secure/MyJiraHome.jspa How can I fix this so...

• Question
• cloud
• jira
• jira-cloud

In NG, when grouping issues by Assignee, they no longer show in alphabetical order, which our project teams find annoying. Is there a workaround?

• Question
• cloud
• jira
• next-gen

Hello,   We have a question regarding custom field configurations.  We have a custom cascade field named "SiteOptions". This field is assigned to multiple projects with different configu...

• Question
• csv
• custom-field
• import
• jira

I have created a Deviniti queue which shows open issues for several projects. I would like to add this queue to the dashboard. Is it possible to do this? If not, is there another way to have a queue...

• Question
• cloud
• deviniti
• jira
• jira-cloud
• queue

• Question
• jira
• sub-task

Are there any suggestions?   We have multiple vendors providing JIRA DM support for our company.  In trying to setup "Time to SLA Plugin" to calculate SLAs per vendor.  I can setup S...

• Question
• jira

We manage all of our development in Story Points. However we also have a need for logging time against projects. I would like to be able to continue to allocate story points to my stories/tasks etc, ...

• Question
• cloud
• jira
• jira-cloud

Hi, I'm trying to integrate Jira with another issue tracker provider, ServiceNow. I was hoping to keep it simple with serviceNow having a user in Jira and creating cases via the inbound mailservice....

• Question
• jira-software

I want to be able to track updates to clients so that i can capture tickets that go beyond 5 days with no update from my team to the client.   Is there a JQL that can capture this so that i ca...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I have a number of boards which were originally created with the Shared configuration option so all the boards in question have the same schemes for the most part.    As one team continue...

• Question
• jira

Hi Team  I have been using jira software since few days, i need a clarification on how we can take a backup of metadata of a particular project in folder which includes all workflows,scripts,cu...

• Question
• bitbucket
• cloud
• jira
• jira-cloud

pls help me out from this i am new to this .i got no of active users but do not know how to make a file in with this users. 

• Question
• confluence
• jira

Hi All, While am completing my sprint  the pop shows you have two pending issues those we have to manually moving into backlog or future sprint b ut for me some pending issue are moving into f...

• Question
• jira-software
• sprint

Hi team,   i need custome filed list from mysql database please guide me what are the querys to get the results.   we have 1000 fields but we are using only few of them i want to know w...

• Question
• jira

Hi team, we 300 projects in jira we wants to migrate new version present v7.11 but we have lots of inactive issue type scheme, fields scheme, workflow scheme, permission scheme,notification schemes s...

• Question
• jira

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as the...

• Question
• jira

Hi, We created a complete new workflow scheme for our project and a new issue type scheme. Switching the issue type scheme works fine, but when switching the workflow scheme I run into a problem. I ...

• Question
• jira
• jira-server
• server
• status
• workflow

Currently I have two environments (production and development), in development when making a request in the portal it works but in production I get the following error:   {"errors":[{"errorMes...

• Question
• jira-core
• jira-core-server
• server

Hello fellows ,  Recently I moved from a "time estimation" team format to "story points" format ,  The issue is that Stories & Tasks ,doesn't allow to their sub tasks contains story p...

• Question
• jira

Hi, I’m trying to create a filter that will combine 2 backlogs into one scrum board. Is this possible? And if yes, then can you please provide an example filter that I can use to do this. Thanks

• Question
• jira-core

Hello Atlassian Bugs . i have  20 projects i want to change the project board into Scrum board how to do this one please help me out.

• Question
• bitbucket
• confluence
• jira
• jira-service-desk