Community resources
Community resources
Community resources
Jira
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Hello - I have a team-managed project that I'm trying to import issues into. However, when I do the import, some fields aren't included: Epic Linking, Epic Names, etc. Can't find a screen ass...
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Our team is trying to take advantage of advanced roadmaps and capacity planning using the "Teams" field. We have 6 teams, all of which operate from a board that has issue sources like: ...
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We would like to have the "Labels" field automatically populated with the value "In-Progress", when a story is moved into the Analysis column. The label should be added to any other values whic...
911 views 3 0 Deleted user September 9, 2021 -
Can customer can view the SR/CR tickets (Jira Software) over the customer portal??
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Hello, When I created the project there was a permission schema automatically created for the project without the possibility to edit it afterward. I have created a new permission schema which now I...
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Hi, The requests content received via email is scattered and not in readable format. If user sends it in HTML format then it displays all tags like color and all those. How to accept/conver...
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Looking for some guidance. We are a service provider working with an enterprise client. We have a Jira instance and a project that we have invited our customer to so that they have shared...
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Goal: To identify all issues a user is am a watcher on. Starting from: Filters > Advanced Issue Search When running an advanced issue search within Jira, you have two options: Basic JQL...
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Is it possible to have a pop-up on the customer portal side for confirming an approval? I am able to do this on the agent side. Thanks! -AS
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I'm trying to link a new ticket to a ticket that was marked done a few months ago because they are related but when I go to the link issue menu it won't let me pull up that ticket. Are you not able t...
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Hello, I did some mess while setting up my Jira products, and have now 3 different organisations. Would like to get rid of two of them, but as far as I've understood it's incredibly impossible. So I ...
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I need to write an automation rule based on the user who logged the work. I have Tempo Timesheets enabled on my Jira software cloud. I am calling the Tempo REST APIs https://api.tempo.io/core/3...
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We are using Jira and Confluence cloud. We want to ensure our data has been backed up daily incase of any failure. We tried the scripts from the user community to automate the backup b...
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Hello; I have an Automation Rule that is triggered upon assigning an issue to a user... The problem is that this rule is not triggered upon specifying the Assignee during a task creation!! &...
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I get what seem to be completely random results when searching Atlassian support documentation. Last week I ran a search regarding forwarding event logging to Splunk. I found this article amongst oth...
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I am trying to add the status of an issue to the emails Jira sends on events. I found some articles online on how to do that, but they are about Jira server. Is there a way to modify the content of t...
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Please, advise how can I link Themes and Epics from different Jira projects with each other?
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We have a custom workflow where the issues to to a status "Ready for Release" when the team has completed its job. One or several sprints later, these issues might then get released in production, an...
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Hello, One of our users is not notified after he submits a request to IT Servicedesk while all he's settings look's ok see below attached phot. Could you please help us on thanks.
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During execution of the test script, our user changed the issue type from test to task which deleted everything under test details and test executions. Is there any way to restore those steps? This ...
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Hi, am stuck here. I can't believe I can just fix this myself. I have updated my credit card information. Can anyone look at this quickly. I created a ticket already. CA-1500600 ...
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There was a user within my company (who should not have had this access, but that's a separate issue) who unknowingly created multiple 'test' instances, and now we need them deleted. I have site adm...
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Story Points + QA Story Points = Total Story Points
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As a jira Admin, I couldn't able to view the all Projects that is being used by a screen. There were total 286 Projects being mentioned in the screen but couldn't able to view all the projects.&nb...
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Hi, will it be possible (may be later next year) to assign objects from the JSM Insight into a connected Jira Software Cloud Project? Does anybody know it? Regards and thanks! Phil
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