Hi everyone, I can't edit the fields a customer filled while creating a ticket over the customer portal. Is there any option to edit those fields as an agent? I am using JIRA Cloud. Best re...
I want to use the Filter By drop down menu on my Company-managed business board to only see Issues with a certain label. The filtering appears to NOT work when there is more than one label...
I have a project with three screens all linked back to a single issue type screen schema. There's the default, a bug report specific screen ( and screen schema ), and a new feature specific screen ( ...
HI , Im working with a new team and they use the development done or even ready for production in their status - . Im looking to see how do I create a jira query that will show me all the tick...
Couldnot see the option to add subtask in a story. Its already created in the issue type
Hi smart folks. I am trying to set automation that will send emails to all team members who didn't log time for the issues that they worked on the day/s before. We often need to remind people to l...
Issue mostly described in the summary. If I try to clear values for Start date and End date (Start date field used by SoftwarePlant plugins). When I clear the value on Edit-Screen it disappears from...
Hello everyone, I've been using Gsheet plugin/extension to auto-export some specific Jira fields for metrics. It's been working smoothly for a few months. Since last weekend (Jun 5), the plugin all...
We have a paid version of Jira Software with around 20 agents. We are looking into Jira Service Management. Is this a separate subscription or can one be used off the agents from another?
Hi, I'm trying to find a way to add our t-shirt sizes to display on a sprint board instead of the story points. Does anyone know if this is possible? I am trying to eliminate diving into edit on ever...
Greetings, for a month we have been experiencing slowness on jira, in particular when browsing the various issues of the kamban board. On the logs I don't find any memory problems but only on the ca...
Hello, I'm building a script to connect to the Jira REST API via cookie based auth. When I use on my script: session = requests.Session() a_session.get('https://somejiraserver.com/') session_cook...
When I do a select * from cwd_Users they appear updated. But when I go into the app, they are still the same. These are Internal Accounts, not AD. Do I need to recycle something?
We have requirement that there is a Project called "A" and Epics are created in that. Later on Stories from Project B,C,D,E,F and so on linked to the Epics in Project-A. To get the Epics in A and the...
Hi there, today I renewed our Atlassian licenses to update our addons. Unfortunately, after updating BigPicture with the Jira-Plugin-Manager the addon refused to work and told me I should uninstall ...
In an a issue while we change the filed values without any transition, that change should capture and send custom event notification. For that event I'm using Scrip runner addon, but not getti...
How add group in "watchers group" in jira?
Hello. I need to upload one task with attachments. 1 - If this is done in CSV format, then attachments will not be uploaded. 2 - If you use chrome, click Save as... - and select Full web page...
Hi, I have a list of Labels I have created. I want to now have labels automatically assigned to tickets where the description or summary uses one of the labels example - access appears in th...
We are using slack integration with Jira Software When a task is transitioned from To Do to InProgress we receive 2 slack messages transitioned a Task from To Do ⟶ In Progress u...
I am running Jira DC 8.20.1, which includes Advanced Roadmaps. I have set up a number of shared teams and created gadgets using Custom Charts for Jira that group issues by the shared team. What I've...
I am trying to have an automation for new release version creation as soon as a sprint starts. I was able to create the automation but not able to increment the JIRA Release Version Number. Fo...
When an issue is set to an active sprint, it's updated from "Backlog" to "Open" When a sprint is started, every issue inside it is set from Backlog to "Open" As we do not have option ...
Hi, After the latest update (8.22.3) I've been experiencing problems with LDAP/AD Sync. I have two LDAP user directories in Jira*, one for "Users", one for "Customers" and both are synced from the ...
Hi, we are having a hard time setting up our knowledge database. We've already managed to setup tags and categories but when a ticket is open the related articles seem to appear following a random pa...
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