Releases/Versions in jira service management

[Nick Lucey]

We previously used releases/versions in a jira software project to record what tickets and developments had gone into what release - and to create the release notes.

I'd like to do the same with tickets in jira service management - I can see that I can create a version under project settings in jira service management and set the fix version, but I can't get release notes out in the same way as a project.

Is there a way to enable this for jira service management? 

I also need to include tickets from multiple projects (eg the support project and the software project) in a release - I don't know if there is a way to make versions available across multiple projects?

[Brant Schroeder · Accepted solution]

@Nick Lucey To have full functionality you will need to use a software project.  We created linked issues from our service desk project to our software project to properly control and report on releases.  We used automation to do this and keep everything in sync.  You can learn more here: 

• https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#how-to-link-an-issue 
• https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#automation-for-linked-issues 

[Nick Lucey]

That's a shame that you can't do it in service management - the main reason for implementing was to reduce duplication across other systems and minimise confusion for our support teams of having information in multiple places. 

I'll continue looking for another way of doing this, but thanks for your answer.