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Jira Service Management
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...est this I invited my personal e-mail address to log in to our online support portal and hopped on to a private browsing window to see what the customers see and it's true, only certain images appear.&n...
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Dear support, Our Jira's email request stop working recently and we think that is probably due to the disabling of password basic authentication in Microsoft exchange online. We have followed the s...
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Hi there, In an approval automation I have the reporters manager being assigned as the approver which works as you would expect. For a second level of approval though I want to display the reporter...
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Hello Community, When calling the Service Desk API for getting a request in python: url = 'https://<my-domain>.atlassian.net/rest/servicedeskapi/request/<issue_key>' auth = HTTPBasic...
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Hi, we are trying to run an automation however having issues with the last part. Basically when a CAB is approved and in awaiting production deployment, after 72 business hours once the implantation...
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If I try to view the customer profile under the customers under the "Channels & People" section it just goes to a pages that says Looks like we’re off the beaten track We landed here f...
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We will be putting software into Insight soon, thinking outload what is used for the unique key?
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Hello, I'd like to get instructions on editing the auto reply when users submit a ticket. Please advise
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Hi, I need to create several tickets based on certain dates. I have about 14 different tickets I need to schedule and I am trying to keep them within one -3 automations. However I cant seem to find...
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Looking for some guidance on setting organization for JSM customers by location and or department using Automation for Jira. I was thinking I could modify the JSON to get the outcome but its...
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I'm talking about in Jira Service Management -- for example below is one of the forms we use -- is there a way I as an admin can allow users to save drafts of these tickets?
3,492 views 3 0 Deleted user October 12, 2022 -
Hello, Here is our use case: Two teams A and B are working on 2 different but identical JSMs (same workflow, same Custom Fields etc...) Team A needs to escalate issues to B Ideally, t...
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Hi, I am trying to setup email notifications for customers. Basically when a ticket has been commented on within JIRA, I want the customer to be notified and see the comment. It is currently not wor...
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Hello all! I would like to hear how you have arranged your knowledge base! Let me explain why. Currently we have our knowledge base available for logged in portal customers. We have designed th...
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My org has recently taken on JSM as their ticketing system. We discovered that the default issue type for "Support" once set to a "Resovled" state does no re-open with the end-users respond to the ti...
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Help me resolve this issue : while importing test cases to zephyr ,In the process of mapping, i have mapped the requesting entity field with Comments column(which is in my excel sheet) after va...
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Hello! I would like to be able to have text hyperlinked to support articles within the description of a field, for any Request form in JSM. So instead of having to link the entire url, ...
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How to automatically change the status of a task when a new task with a similar description arrives?
Please tell me how you can create automation according to this principle: 1. A task arrives with the subject "Error" Original problem ID:123. 2. Immediately or after some time, another task ar...
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Hi, I have a problem with requests from email and I would ask for a suggestion how I can solve it. In one project we have 7 queues divided into countries, tickets are created for each queue th...
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I have an automation that creates sub-tasks on the main issue. The main issue don't has an attachment. I want to have a document attachted to one of the sub-tasks automatically. Is that possib...
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Hi, Can some one will help me out why Transition i am not able to move from one state to another state. i am getting warning message please find the attached screen. Thanks,
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I want to add more users to my jira service management by integrating with my google workspace. I want to know if my billing will change after I merge with google and the number of users increase
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We have a Customer Service project in Jira Service Management project that is used by our customers to open requests. We want to be able to use sub-tasks in this project. I am able to create t...
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I have an automation that creates sub-tasks on the main issue. The main issue don't has an attachment. I want to have a document attachted to one of the sub-tasks automatically. Is that possib...
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| October 27, 2025 8:46 PM PDT | ||
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