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Jira Service Management
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Hi, A different user from <https://community.atlassian.com/t5/Jira-Service-Management/An-email-from-an-external-Customer-did-not-create-a-JIRA-ticket/qaq-p/2200671?utm_source=atlcomm&ut...
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In our service management project, we have a request name (Purchase Order), which has been assigned to form. so when a condition is triggered in another project, the automation will create a Purchase...
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Hey there, Per the subject, speaking with a small team of people who want to use Jira (40 people) and they want to start track assets and such but they have nothing in place now. Would it be a good...
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Hi, I'm looking into Asset and configuration management available in JSM Premium version. I noticed that only JSM agents can view Assets option in toolbar. Is there an option to...
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Hi there, I am using this in the body of a send email in automation <html> <table border="1"> <tr> <th align = "left">Key</th> <th align = "left">Nam...
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Hello, I am looking for a way to get alerts sent to me when a time estimate is updated AFTER it has already been originally estimated. So I dont want an alert on the original estimate, ...
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Hi there, I am trying to do a lookupObjects for two particular ObjectTypes only out of a group of about 10. I was tying this ObjectType In("Technical Approver Group","Support Group") AND "Updated"...
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Hi, I have a simple Service request with approvals request and I need the approver to fill out a text field (with info only they would know) when approving the request. I cannot figure out how...
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How to configure my workflow approval step to go to different statuses based on a custom field value
Hello, I have a workflow that 'branches' based on a custom field called "Approval Level". I would like to use the approval step on a status that could go to 2 different statuses based on the A...
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Hello Team, We are looking for an option to use a ITSM tool for our projects and since we are already using jira cloud, I am exploring the option of JSM. I have found that JSM...
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El registro de tiempo no funciona, este cambio de nombre y no es posible registrar el trabajo realizado, pensamos que era porque usamos el complemento de tempo en su versión de prueba y no lo desinst...
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Hi, Can some one will help me out what is Automation in Jira. where we can use this kind of functionality. Please provide me real time how we are going to use. Thanks,
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Hello, I am unable to select certain request types for email replies in this project. Several of the default request types and a select few of the project's custom request types are listed. Som...
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Hi, I am trying to delete an existing Test Cycle. But it is throwing error. How to resolve this issue. Kindly assist. Thanks Baskar
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Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when someone submits a ticket, ...
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Hello Community, Is this achievable in easyBI? 1. Number of tickets to traversed to a particular status at least once over a period of time: In a workflow, if the starting status is 'Open' and one ...
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On Jira Cloud / JSM, currently for a particular Service Mgmt project we change the visibility of all comments to "Share with customer" for transparency. This is done via this rule:  ...
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First of all I wanted to ask if it's possible to show insight information to JSM ticket like reporters owned laptops etc without having that reporter as asset object. If not , then how I can create ...
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Hi all. I want to create a database of recruiting candidates. It all comes down to privacy. If, for example, I create an issue in the same project or another project with the name "CV - John Doe". ...
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We have a requirement to create one user within each organization that can see and possibly update all other tickets within their own organization, all other users in that organization should only se...
419 views 1 1 Deleted user November 28, 2022 -
One of our JIRA Service Management user (avsupport@analyticvue.com) not receiving email notifications when assigned or actions happened on the tickets.
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In change request when all subtasks Ready for Approval then main change request is Ready for Approva
Hi, In the change request i want to implement which is If possible, when all Sub tasks = Ready for Approval, Change Request gets moved to Ready for Approval. If not, user will manually move Change ...
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I will always make sure that my SLA stops tracking time to resolution while I wait for a response from the customer. I'd be interested in knowing about your SLA best practices
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1. Need help to setup multiple Groups to handle the tickets.Lets suppose we have one team called Support for an org which handles tickets at multiple levels like L1,L2,L3. L1-->L2-->-->...
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I want restrict editing of field in team managed project, only certain group has to edit it
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