SLA best practices

[Jerryton Surya]

I will always make sure that my SLA stops tracking time to resolution while I wait for a response from the customer.

I'd be interested in knowing about your SLA best practices

[Kateryna_v_SaaSJet_]

Hi @Jerryton Surya 

To be honest, I immediately started working with “SLA best practice” using the SLA Time and Report for Jira add-on. But I surf a lot in the community and see frequent users' problems with native SLA, so I recommend this app. It really simplifies SLA control and reporting.

Our team developed it, and I can tell you a lot, but it's better to try it yourself with a 30-day trial.