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Jira Service Management
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I have an obectType called "Product catalog" and child objectType called "Supported Laptops", Supported Desktops", etc .. I also have another objectType called "Assets" with child objectType called ...
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I am building a form for when employees leave the company which is a checklist when certain items are completed that I am trying to automate informing another department. I am wanting to include fiel...
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My customers are able to see the status of tickets they have submitted on the portal but would like to see only open tickets. I'm wondering why closed/completed tickets show in their view of the...
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We have the need to support multiple "Organizations" within 1 Jira Service Desk. I have our JSM currently configured as multiple projects to enable the possibility of using different custom fields fo...
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Hi all, I'm trying to figure out how to implement a specific use case into JSM. I'm trying to create Work Request tickets where a user can submit a request (in this case processing data), and then ad...
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Struggling to figure out some permissions shenanigans with our JSM setup and hoping someone can offer some insight We have currently 2 separate projects set up as support queues for differen...
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hi, I have different roles created in Jira Service Management, in a specific project. Depending on the agent role, you can see some requests or others, each one only their own. This is configured i...
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Is there any posibility to give an acces The limited number of people should move tickets through projects (liders of those) but don´t limit thepermission to other users to move tickets through the w...
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Is there an application or another way to pull reports or get counts for things like this: Number of tickets in each queue (status) Number of tickets entered and closed each week Created date of ...
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Hi Good people 👋 , I would like to see the issues that breached SLA for "time to first response" which do not belong to a couple of specific organizations. Currently I am using the below filter wh...
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Hi all, We are using Service Management project for almost a year, but we encountering an error that I cannot resolve and now also cannot update my request type. We are seeing t...
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for example a P1 may want to track 1 hour response and 4 hour fix for an incident. A P3 may have 8 hours and 1 week. I am sure there is an easy answer but not sure I a finding it as easy as expected...
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Dear, Do you know why an internal client/requestor raising a request in JSM via help desk portal can't see the attached file he uploaded? We are provising the users from Microsoft AD.
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Hi, We are setting up a Jira Service Management environment and noticed that, by default, all customers (portal users) are automatically added to each new project we create. We know that we can chan...
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hi, I want to notify the teams channel when a new ticket is opened how to?
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All other discovery commands seem to be working, but not Discovery -s The password prompt works fine - but after that it says "Show setting dialog...." - and nothing happens I upgraded...
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Hello Community :) I have a problem with mail request in my customer project. Is about attachment. When .png or .jpeg is attached as a file to email, everything is correct. I can see picture, and o...
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Hi, I'm currently working on Jira cloud Software (Not service Desk). We're in the process of automating new project creation via users creating an issue. One problem we're running into is with the m...
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I have old request types that are hidden from the portal however techs are using them when opening tickets. I want to hide the old ones from the create screen. Deleting them would require me to move ...
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I am looking for an Automation that sends me an email when a comment is placed on a ticket. Only when I post a comment myself then I don't want to be notified. Does anyone know a solution for that?...
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We previously used releases/versions in a jira software project to record what tickets and developments had gone into what release - and to create the release notes. I'd like to do the same ...
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Hi I have to create form that will have 25 question with option YES NO. May I somehow copy field to not create all 25 one after another :(
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Hi, I'm looking for a method to use Powershell script to update the object attributes according to a CSV file, is that possible? Thanks. Jason
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hi I want add new active directory in jira but i donot want change last Directory name , I create new directory name how can I bond jira to new active? now I can not see user for new active dir...
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Hello all! Hopefully you can help me out with the following. I need to find a way to add a comment to an issue before the transition occurs. Let me elaborate. Agents can transfer is...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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