Jira Service Management

Hello, When I try to link the intercom conversation to Jira it doesn't want to link it, so I see no updates in intercom. It's working fine since 3 years, and I have the issue here for 1month alread...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi I'm looking to automate the selection of the Product category drop down boxes (both layers) based on the content or source of a ticket. I find there are some tickets which are always a specific ...

• cloud
• jira-service-management
• jira-service-management-cloud

Not able to create custom URL in detail section of Project setting. Please guide how to do it   Thanks

• cloud
• jira-service-management
• jira-service-management-cloud

Dear community! Why is there no provision for system administrators to manage JSM projects without a license? Why is a license required for this product? This obliges to allocate a maximum of ...

• cloud
• jira-service-management
• jira-service-management-cloud
• licence

I am trying to figure out if there is a way to set a default value for an attribute in our Insight Schema (renamed to Asset Management I believe).   For example, I need to set the default valu...

• asset-management
• insight
• jira-service-management

On September 23rd I stopped receiving email notifications from Jira and Confluence, while I was receiving them regurarly before. This is what I did: checked spam folder signed out and back in&nbsp...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi All,   Is it possible to have an automation in which, when a specific comment/reply to a customer is added, the status will change from Waiting for Support to Resolved?

• cloud
• jira-service-management
• jira-service-management-cloud

I have a manual automation trigger that transition support tickets that are spam to the cancelled workflow state and set the resolution to "Spam" (a modified resolution state). I'd also like to be a...

• cloud
• jira-service-management
• jira-service-management-cloud
• spam

let’s say I am currently using Jira Services at  https://****.atlassian.net.  Is there any way to change Jira url?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team,  Jira service desk management doesnot allow administrator to edit the queue.   

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to create a report on dashboard where would like to showing total issues created  each months on x-asix v/s automation or any other filed on y-axis 

• jira-service-management
• jira-service-management-server
• server

I have created several projects in Jira Service Management. I would like to handle portals with different display/operation permissions in one help center. Specifically I would like to do the f...

• cloud
• jira-service-management
• jira-service-management-cloud

• jira-service-management

Hi, How to perform Date validation in Jira service management Date validation needs to be performed here so that it will take only future dates.  

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Hi, While adding the Approval step in Workflow i am not able to find the fields which are there in form. Change Reporter Approver and Production Reporter Approver fields should be at the workf...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I want to add space bar in portal field name

• cloud
• jira-service-management
• jira-service-management-cloud

Jira shows the SLA on the report page, but when I try to pull the same in the report, it does pull blank data only.     And then When I user filters to pull this into a report, I get...

• cloud
• jira-service-management
• jira-service-management-cloud

Can you please give more detail on when Jira Service Management Enterprise Cloud will be HIPAA compliant.  Is this still on track for Q4 2022?  Is so, when? Thanks. 

• jira-service-management
• jira-service-management-server
• server

Hi Community, I try to import from a database in insight plugin and try to put on selector a query with UNION statement and i can save the configuration and not see any error. If i remove the U...

• jira-service-management
• jira-service-management-server
• server

I've a customer that is very interested in customizing specific aspects of the Service Desk experience for agents. I don't think these are possible, but I would rather be proven wrong by the com...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello. I'm looking for a tool in order to create this type of dashboard/table: Asignee(Responsible for the task)                      &nbsp...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I'm unable to find the setting that removes the Priority box from a customer's view when their creating a support request.  Any help is appreciated.   

• cloud
• jira-service-desk
• jira-service-management-cloud
• jira-software

Hello everyone! One question, when you make SLA changes applied to a project, do they apply to the entire incident history, or only to the ones that are not closed? Thank you!  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have a query to search issues where the summary does not contain multiple different values, but the query is not running correctly. I  believe that I have it set up correctly but would li...

• cloud
• jira-service-management
• jira-service-management-cloud

is it possible to create a rule that changes the issue when resolved to close??

• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud