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Jira Service Management
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Dear all, I have automation with the trigger "Issue Linked" for all link types. But the trigger not works when the issue is linked as "related from" or "is blocked by" options. With "relates to" or...
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I would like to look at how our support volume has changed over the past 24 or 36 months. Is there a way to do this?
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Hi, I would like to collect all the requests I receive from customers in one central project. However, I would like to have different categories in the Self Service Portal: For example, "Make a requ...
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I have a Jira Service Management project created, and I use a linked software project to track development. With that, I copy all of the field values from the JSM issue to the linked Jira software is...
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Hi, Before i submit the Incident i am getting this kind of issue. Even though i have provided the Mandatory fields as well.
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Hi here, I configured a incoming mail configuration. But when I am sending mails to the emails, nothing is happening, in the logs also nothing is showing up. What am I missing here?
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Hi, I changed the conditions for creating the issues queue to exclude tickets containing the text "(Test)" from it: NOT text ~ "(Tests)" AND (resolution = Unresolved OR status = Postponed) ORDER BY...
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So I've been looking at Insights Discovery for sometime now trying to find any type of simple step by step documentation on how to setup Insight Discovery on a server, how to install the agents on de...
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Hi All, The issue I'm currently having with our Jira ticketing system is user not receiving a response via email when a comment is made on the ticket. Thank You, Rad...
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Hi, I have a single-select field appName withs option BRI, CA, DM). And another single-select field ipName (options BRI 1, BRI2, CA 1, CA 2, DM 1 and DM 2) I have 3 request types, namely BRI,...
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So, the case is I have a US linked to an epic. That epic has 10 US under it and I have an automation rule that when any US under the epic status is changed from 'To Do' to 'In Progress', then the epi...
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Hello dears. After the migration of issues from a support suite called kayako to the Jira Service Management Cloud instance, the attached files of the migrated issues are not visible in the...
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Can you scrape an email and create an issue in JIRA, then comment in that issue and trigger a reply email to the same email thread?
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Can I find out who resolved a ticket?
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I have 4 different Service Request forms built and I want to create Automation on 1 of the 4 specifically. Here is what I'm trying to do: If RequestName = "Name of form" (Can this piece be done?) t...
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HI, Need some help, so i was able to check the minimum number (of 100) of characters when creating a ticket via post function validation. Is it possible to have a check (thru behaviour maybe) ...
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In the Jira Service portal i am able to see 3 projects but i want to restrict it for Only one projec
Hi, In the Jira Service portal i am able to see 3 projects but i want to restrict it for Only one project I have created 3 projects in ITSM (JSM) but i want to restrict the same from the portal vie...
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Hi, In JSM i don't have project access in Project view of Jira even i am not able to see the project as well. Because i have removed the access for specific user but still i am able to access the p...
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Hi, I have configured the insight discovery, I am able to successfully collect the hosts, and applications but not able to collect the users and groups data. Both object types are empty. ...
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Hi, the option to restrict the access by group/individuals restrict the to create the ticket but allow then to update the status and add the comment. Please help me out on the same. Thanks,  ...
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Hello, I need to be able to send out email notifications to external email addresses from the Plugin Time to SLA. I configured the SLA's, all good, they are showing up and working as expected. The ...
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When we do any changes in subtask or added any comments in subtask, that should be updated in parent
When we do any changes in subtask or added any comments in subtask, that should be automatically updated in parent ticket also. Please help me.
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We have a Microsoft email account in the incoming mail servers configured for Jira that has Basic Authentication Type. As notified, we need to switch to OAuth since Microsoft plans to depr...
541 views 1 0 Deleted user December 22, 2022 -
HI team, We got a complaint from the reporters of the issues that they are not able to see description of the closed issues for which the request type has been changed. Issues came as Request type...
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Greetings. I want to create automation that can be run manually by an agent or that will automatically create a list of email addresses specified in the Muliti-User picker field. Case: The custome...
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