Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello I have JSM tickets with priorities. Can I create different Incidents for priorities of JSM tickets, so they give different alerts in opsgenie Thanks Abe
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Hello All, As I understand copying a Forms field populated with a data connection to an existing custom field(by linking) is not possible at the moment. Someone can think of a workaround ? maybe ...
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Hello everyone, we are setting up our Jira Service Management and now we have the problem that we cannot assign the tickets to our employees. Do all employees need an agent license or is it...
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want to integrate jira with amazon connect for ticketing and customer issues
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Is there a JQL query I can run that will give me a list of issues that have violated an SLA (of any kind) in a jira service management project?
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My team is considering using the free features included such as, "Service Request Management", "Incident Management", "Problem Management", etc. We already have workflows for a few of these and are w...
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My company uses Jira Service Desk Management and I need to produce annual statistics - by tomorrow! Like, total number of calls resolved, breakdown by team completing these, average time to respon...
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Hello, I am working on creating a JSM project for one of our teams. They have requested to have email notifications which shows all the details/updates/fields so that the requ...
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Hello dear community, I'm looking for a way to link the OOO status from Microsoft Teams to the Jira instance. I'm searching for a method to show in Jira that the user assigned to a ticket is absent...
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Hi! I'm trying to automate and update the Summary field to reflect a select list field choice. Below is my expression however I believe there's an issue due to the field name. Field name: ...
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Migrar de Jira service desk a otro jira service desk es posible? Como serían los pasos? Otra consulta: Yo necesito que un usuario en Jira service Desk, pueda ver un unico tipo de incidenci...
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Is it possible to give someone who doesn't have a JSM license the right to change attributes of assets? The idea is that someone who is not an agent in JSM, but only issues devices can change the ow...
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Hi, i've just started a new trial version of Scriptrunner to help me copy an existing project but get these errors: java.lang.RuntimeException: An error occurred while notifying that a project was c...
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...ermissionViolation=true
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Hi Jira Masters, Is it possible to create an automation with different forms and with respective web requests each? Kindly refer to the image below.
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Hello, How to grant rights to a certain customer so that he can modify the status of the tickets workflow in portal ? It's possible ? If yes, how to do it ? thanks in advance, regards
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Hello, I have a single project and within that client I have 6 different organizations that were created here: https://xxxxx.atlassian.net/jira/servicedesk/projects/EVDDGE/organization/ I want to ...
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Hi Jira Masters. Can you help me with this error? Also is my workflow possible to work? The three-issue summary is different forms/tickets within a project. Just want to combine all...
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Hi, Server Instance of Jira Service Management version 9.3.0 After the most recent Jira SM maintenance, the structure of the “Activity” section changed. It is really user-unfriendly and diffic...
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When trying to write a service ticket, I am unable to drag and drop an attachment from an Outlook email into the form while using Firefox. It works fine from Chrome. When I drag the attach...
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Hi, One of our clients has a request which requires avoiding the use of JSM notifications that have the ability to set the custom email addresses that would receive and send out emails. For receivi...
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Hello, I am having issue installing any apps on Jira, I keep getting an error that there has been a little hiccup. Here is a video of me trying to install two apps and the error. Is there a solution ...
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How customer requests in Jira service management automatically assign to particular agents.
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Hello everyone, As the IT department, we would like to note down the works we will do and the pending works. I have site-admin role in Jira. Which app would you recommend we use? I know there is ...
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Hello! We have a request where we need to setup a approval status and it should take approval/rejection from all Approvers and transition ticket to next stage(In progress) even if it is declined by ...
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Atlassian Community Events
| User | Count |
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| 34 | |
| 13 | |
| 12 | |
| 5 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 28m ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |