Jira Service Management

I am trying to establish SSO between Jira and Azure AD. Before purchasing the app: "mO Jira OAuth SSO, Jira OpenID Connect SSO, Jira OIDC SSO", I just want to confirm that is this app pricing has som...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can some one will help on Jira portal i don't want to see the users for "Customize" option in portal. Please find the attached screenshot for your reference.

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, 1. I want to create a Separate ITSM Projects for DEV, TEST, PROD Instance so that if i change anything in Dev it will not effect in the TEST and PROD instance. For example if I have 2 Instances...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, we are missing a bug description in clients view of SD. It desappeared few days ago, it used to be there (like it is quite necessary to have it, to know what is the bug about :-) ). Do someo...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Admin,  I would like to create an automation rule that, when a version is released, will send a Slack message with the version name and a list of the related issue. I query with:&nbsp...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can i customize the fields in the Jira page. I want to remove this fields from the Jira please find the below screenshot for the same.

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• jira-service-management
• jira-service-management-cloud

Hi, when our customer's send to us e-mail in Support, we get request in JIRA ("Unassigned issues"). But now JIRA don't registration our customer's email.  Some details:  1. we don't see a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello all, I would like to hide existing tickets in the customer portal. I used to be able to change the request type to "no request type" afterwards, but now unfortunately this only works for new t...

• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud

The status is getting changed from running to not found insight jira after discoverey

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi People, how to achieve User Properties through script runner? under user properties, we have several values like employee First Name Company etc. PFA Thanks.

• jira-service-management
• jira-service-management-server
• scriptrunner
• server

I need to create a simple survey to get customers attending an event to complete and would like to do it using Atlassian products.  What is the easiest way to do this? It would be great to giv...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear support, We have some emails received from clients that are not generating requests in Jira. When I go to check the processing log under setting -> Project->Jira Management service->E...

• jira-service-management
• jira-service-management-server
• server

안녕하세요 삼표 고객의 소리 프로젝트를 관리하고 있는 담당자 김민경입니다. 다름이 아니라, 저희가 현재 publishedsheets라는 앱을 사용하고 있는데 오늘 시트를 업데이트 하려고 하니 서버 에러 팝업이 뜬채로 원인을 찾고 있는 못하여 연락을 드리게 되었습니다. 이런 에러 메세지 문구는 처음이라 ㅜㅜ https://sampyo.a...

• cloud
• jira-service-management
• jira-service-management-cloud

is there a way to show a different option assignee for different kind of user? something like Assigner A can only assign an issue to his people of on his own department while Assigner B also only ass...

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• jira-service-management
• jira-service-management-cloud

Hi, i need help , im as Admin Jira Service Management Customer Portal can i add page or file document on customer portal ?

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• jira-service-management
• jira-service-management-cloud

Dear, when we try to submit a request, an error pops up. After browsing topics in the community, we realize it has something to do with the Captcha and the China Great Wall. Can anyone help to r...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All :) Is there a possibility to set a screen with fields to approver when he approve/decline an issue ? My approvers are approving using the service portal, they are not agents in Jira Service ...

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• jira-service-management
• jira-service-management-cloud

I trying to recreate a budget, using Atlas CRM. I am trying to load old sales with the current date (in the past). I found that the time\date is in Unix Epoch on my database, but the changes don't ha...

• atlas-crm
• jira-service-management
• jira-service-management-server
• server

Hi, In JSM a. How can the configuration of one project be moved to another project (Dev to Prod)? Please let me know the process to do the same. Thanks,

• cloud
• jira-service-management
• jira-service-management-cloud

I have a customer field that populates a list of users from Active Directory.  I am building onboarding and offboarding forms and I am using the field "single user" in the form and I want to li...

• cloud
• forms
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to filter tickets made by organisation Marley that ONLY contains keyword Bob for in Slack. However when I use the following JQL query:  NOT Summary ~ "Bob" AND Organisations = "...

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• jira-service-management
• jira-service-management-cloud
• jql

Is it possible to select what services are connected to different JSM's? I notice that there are different object schemas, can you connect a different schema to a specific JSM? 

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• jira-service-management
• jira-service-management-cloud
• service

I have multiple teams, each with their own email address and service project in Jira Service Management. I want to know if there is any limit to the amount of emails that I can add to my Jira site to...

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• jira-service-management
• jira-service-management-cloud

Hi Team, Am looking to be able to embed a Google Doc and Slides to a wiki page as well.

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• jira-service-management
• jira-service-management-cloud

Our primary "gatekeeper" is on holiday...so that I don not have to remember to check the board every hour, can I set up a temporary notification to receive an email for all new tickets coming into a ...

• jira-service-management