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Jira Service Management
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Hello, we had an automation rule runnign for the last months. The goal of the rule is to copy the values of the system field Organizations to a custome field "Customer organizations". We need the C...
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Hello, this article describes how to assign priorities to different projects, but the system does not have this field in the "Issues" settings section. Has this setting been removed from t...
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Hi, I can see so many Permissions Schemas which one is configured for which project. please find the attached screenshot Can i Delete remaining things which are not associated with the projects. ...
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Whenever a user comment with a link in the issues the respective assignee or reporter are getting notified with a link duplicated multiple times in a single line by which user is not able to open the...
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Hi, If i remove a user from the JSM Project if i login as a Same user then Still i can see the project and once i create the issue then it is showing some error message. can some will help me out w...
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Hi, In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project. Please find the below screenshot. Even though user is not part ...
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Hi! I am trying to create a custom field on an issue to find available computers in stock assigned to the business unit in scope for the issue. When the issue is created, an employee record is assi...
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Hello All I'm new here and I hope if someone can help me in my case, I need to generate a report that includes all changes implemented within the time frame but with all details of the change and i...
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Hi. How I can restrict the project role to link issues only on subtask level? Thanks. Regards, Saqib Dar
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Hi, How I can export a single project and its attachment from one server on Jira service management datacenter and export it to the other JSM. server: Linux Thanks. Regards,
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Dear all, I have automation with the trigger "Issue Linked" for all link types. But the trigger not works when the issue is linked as "related from" or "is blocked by" options. With "relates to" or...
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I would like to look at how our support volume has changed over the past 24 or 36 months. Is there a way to do this?
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Hi, I would like to collect all the requests I receive from customers in one central project. However, I would like to have different categories in the Self Service Portal: For example, "Make a requ...
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I have a Jira Service Management project created, and I use a linked software project to track development. With that, I copy all of the field values from the JSM issue to the linked Jira software is...
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Hi, Before i submit the Incident i am getting this kind of issue. Even though i have provided the Mandatory fields as well.
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Hi here, I configured a incoming mail configuration. But when I am sending mails to the emails, nothing is happening, in the logs also nothing is showing up. What am I missing here?
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Hi, I changed the conditions for creating the issues queue to exclude tickets containing the text "(Test)" from it: NOT text ~ "(Tests)" AND (resolution = Unresolved OR status = Postponed) ORDER BY...
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So I've been looking at Insights Discovery for sometime now trying to find any type of simple step by step documentation on how to setup Insight Discovery on a server, how to install the agents on de...
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Hi All, The issue I'm currently having with our Jira ticketing system is user not receiving a response via email when a comment is made on the ticket. Thank You, Rad...
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Hi, I have a single-select field appName withs option BRI, CA, DM). And another single-select field ipName (options BRI 1, BRI2, CA 1, CA 2, DM 1 and DM 2) I have 3 request types, namely BRI,...
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So, the case is I have a US linked to an epic. That epic has 10 US under it and I have an automation rule that when any US under the epic status is changed from 'To Do' to 'In Progress', then the epi...
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Hello dears. After the migration of issues from a support suite called kayako to the Jira Service Management Cloud instance, the attached files of the migrated issues are not visible in the...
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Can you scrape an email and create an issue in JIRA, then comment in that issue and trigger a reply email to the same email thread?
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Can I find out who resolved a ticket?
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I have 4 different Service Request forms built and I want to create Automation on 1 of the 4 specifically. Here is what I'm trying to do: If RequestName = "Name of form" (Can this piece be done?) t...
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| July 29, 2025 5:22 PM PDT |