Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I know that the service center basically shows only the details requested by you. Can this be done so that specific customers can see and inquire together?
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Is there a way to have selective approvers? It is easier and fast to choose which manager or supervisor to want to be the approver of the ticket. Can you show me the step-by-step procedures for crea...
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What next, after changing the ticket status to resolved?
647 views 5 0 Deleted user December 6, 2022 -
Hi, We are trying to create a ticket in Jira Software (datacenter v8.13.13) after a ticket in JSM (datacenter v4.15.0) is approved. Means, when the ticket in JSM is approved it should call Jira Sof...
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Hi, I have created a field called Closed Reason but i can see that field in the Incident Request form. But i don't want to put that filed in the Incident Request form. Please help me out on the sa...
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Hi, In our environment, our users submit tickets to Jira using email. Quite often the email sent to Jira support mailbox, contain attachment that are other Outlook emails (approvals for eg.) We ...
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Hello! I was wondering what the best method of bulk editing existing rules/automations would be. Can anyone recommend a method or addin? For example, we have a custom field 'Team Assigned' This ...
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Hello, We will need a new request form for a new application system. I have created a new Request Type and a new Issue Type. I tried to configure the newly created Issue Type in the newly cre...
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Hi there, I have setup an Issue security scheme and associated it with a project. I have assigned a group to the Security Level. When I go to Project Settings and Issue Security I can see the...
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Hello We are using at a Service Management Project an aproval workflow. Everything works fine exept,when you get the notification mail the content what should be aproved is missing. It wo...
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Hello Everyone, I'm having a heck of a time getting my CSV import to update my Attribute to have more than one Value. An example is I have an Engineer role, and it has multiple people in that field S...
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I routinely add customers within the "Channels and People" section. I did this earlier this morning. In trying to add one now, it is not being added. I don't get an error message, I just complete the...
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I am creating a form in Jira Service Management and would like to include a way for our clients to upload an attachment. I do not see an option in fields to include an attachment. Is there a possible...
677 views 2 3 Deleted user December 6, 2022 -
Hello I have JSM tickets with priorities. Can I create different Incidents for priorities of JSM tickets, so they give different alerts in opsgenie Thanks Abe
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Hello All, As I understand copying a Forms field populated with a data connection to an existing custom field(by linking) is not possible at the moment. Someone can think of a workaround ? maybe ...
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Hello everyone, we are setting up our Jira Service Management and now we have the problem that we cannot assign the tickets to our employees. Do all employees need an agent license or is it...
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want to integrate jira with amazon connect for ticketing and customer issues
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Is there a JQL query I can run that will give me a list of issues that have violated an SLA (of any kind) in a jira service management project?
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My team is considering using the free features included such as, "Service Request Management", "Incident Management", "Problem Management", etc. We already have workflows for a few of these and are w...
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My company uses Jira Service Desk Management and I need to produce annual statistics - by tomorrow! Like, total number of calls resolved, breakdown by team completing these, average time to respon...
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Hello, I am working on creating a JSM project for one of our teams. They have requested to have email notifications which shows all the details/updates/fields so that the requ...
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Hello dear community, I'm looking for a way to link the OOO status from Microsoft Teams to the Jira instance. I'm searching for a method to show in Jira that the user assigned to a ticket is absent...
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Hi! I'm trying to automate and update the Summary field to reflect a select list field choice. Below is my expression however I believe there's an issue due to the field name. Field name: ...
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Migrar de Jira service desk a otro jira service desk es posible? Como serían los pasos? Otra consulta: Yo necesito que un usuario en Jira service Desk, pueda ver un unico tipo de incidenci...
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Is it possible to give someone who doesn't have a JSM license the right to change attributes of assets? The idea is that someone who is not an agent in JSM, but only issues devices can change the ow...
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