Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Please help an JSM newbie! 1) Though I have used Jira for many years, I am a newbie to JSM. I created a new form and want to present it, as is, via portal. I configured form to add it to servi...
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Hello, I have defined several pinned fields in a specific JSM project. The problem is that sometimes those fields are shown in the "Description" fields. It seems related to the request type, but I'm...
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My SaaS company uses Jira for software dev and Freshdesk for customer help desk inquiries via email and through a logged in portal. I was wondering if Jira Service Management will let me group...
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Our company is looking to add the Jira Service Management widget to our website and add the option where users are able to search the knowledge base. Are we able to constrict the knowledge base so th...
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How to set up an automation rule that sends Watchers Notifications on issues
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I am just wondering if any of you are backing up assets in your cloud instance how are you handling it? I am thinking of just an api call to get the data and then loading it into a table in a databas...
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Hi all, I am working on our team's dashboard in Jira SM. One feature my manager asked for, and I am unsure if this is possible, is to have a list of assignees correlated to various workflow statuses...
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When a user forgets to add an approver we will add the approver after the ticket is submitted. However the approver never gets an email and the approve button does not show up in the ticket.&nb...
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I have set up a knowledge base that is perfectly working for logged in customer. I have granted access to anonymous users however external users cannot see the knowledge base "not found knowledge bas...
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We want to have an automation that creates a new issue/ticket in a linked but seperate instance of Jira. We are using Jira Service Management (JSM) for customer support but R&D-team is using Jira...
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We are setting up a new instance of JSM Premium within the Atlassian Cloud and are looking for a way to secure communication between Atlassian Cloud and our private cloud. At this point, we have had...
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Hi Is there an option to import multiple values for a custom field? Currently need to add a list of countries Thanks
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Example, I want to to create a table where in a cross-business project wherein I should be able to filter based on domain IDs/email ID such as yashwani@xyz.com and johndoe@abc.com. Is there a dimensi...
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Hello, I'm looking into working more with Groovy when it comes to automation and post scripts (more specifically in the "Assets Post-Function" post script option). Are there any thorough ...
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The estimated hours in the user story do not count the hours recorded in its parent's subtasks.
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Hello- We are in the process of migrating all our teams to Jira SM. There are apprx 20 teams which will have their own Service desk created in JSM and all of them would make their desks visible on t...
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I am looking at creating a Proof of Concept on JIRA Service Management by either using the promotion for 10 licenses for free or 1-3 Licenses that come free. When clicking activate, a message appe...
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Is JSM has logs? Everything changes that were made in the project will record the logs.
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Hi, I want to generate a Report for How much time to Close the issue/Request? how to generate a report and share this to the Users? Kindly help me out with the navigation steps Thanks,
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I Have a customer portal (service project) called onboarding. When I am singed in it says Onboarding and when I am not it says test. See attach ments. Please help
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Support desk users who are working on tickets are getting update notification emails which state the ticket has been updated by myself and I haven't even looked at the ticket. It is happening when a...
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When costumers want to raise a request on behalve of a certain person in the portal, then they see a lot of irrelevant suggestions in the drop down menu. Is there some way of removing or modifying t...
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I'm trying to setup SLA for Change Management where I want to check the change is closed before the Planned end date or not. If "Yes", then SLA met else Breached. I planning to have a SLA goal of one...
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I am using the JIRA service desk in another account. The service desk portal is accepting assignments from users who do not have permission to use JIRA. However, when I create a ticket by enter...
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Hi Team, We have different JIRA Projects (Consider as JIRA project A/B/C) for different teams. I have created a jira customer portal for one of the JIRA projects. We are aiming to make this portal...
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Atlassian Community Events
| User | Count |
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| 17 | |
| 7 | |
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| 3 |
| Subject | Author | Posted |
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| 10m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |