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Jira Service Management
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Hi Team, We have different JIRA Projects (Consider as JIRA project A/B/C) for different teams. I have created a jira customer portal for one of the JIRA projects. We are aiming to make this portal...
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Hello, We have added a new value in "Customer Request Type" and are trying to search the list of open tickets having that new value together with newly added fields. We have successfully extracted t...
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I created a portal through Jira Service Management. I have one problem, I want to set up an issue (ticket) using my portal even if I don't have a Jira account, so how do I set it up? Summary: I...
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I can't find the admin pages to customize which fields appear in the customer portal request list.
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I'm still learning the functionality of Jira, I was a little shocked to discover the following I've looked on line for any articles to explain this with no luck hence the reason to ask the community...
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Hello all, Our company had previously used ServiceNow where it was configured to automatically remove user (agent-side) licenses after 30 days of no activity. Due to our JSM license cap I'd like to ...
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We are currently trying to create a maintenance portal and we need to have our customers able to select their manager with a user picker. The issue we are facing currently is that any user that is...
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make the form question be answered by the user before they enter the required field of the service r
I want to add a custom form and make users answer so that user can first decide self-serve options before submitting the ticket. But when the form is associated with the request type, it is added to ...
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Hello, Is it possible to change a custom workflow status to a default Jira workflow status (example: opened to open ) without creating new workflows for the existing projects? Like a bulk change or ...
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Estimados, tenemos la necesidad de deshabilitar la creación de tickets por medio de correo electrónico, sin que esto afecte la recepción de comentarios que se realizan por medio de: "responder a todo...
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Hi All. I am wondering if there are any limits to "nesting" or conditions you can have in a dynamic form. EX: What change do you need? A B ...
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I am importing a CSV and using IQL to do the mapping. I have references to a different schema. According to some of the videos I have watched, I should be able reference different ...
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Hello, We are using JSM-Cloud with Assets. Is there a way to link multiple Assets to one ticket? Currently, when you create a new request or incident it will only allow you to pick one a...
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Just started with use of this product. We are tailoring basic "service request" and "incident" forms. I have created three "Services" to reflect our IT systems. I don't see the "Services" field...
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Here is my automation: Objective: IF an agent selects "Yes" option from a proper field, THEN Look for ongoing Incidents AND Link the issue to the found Incident. FOR Current Issue comment wit...
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i have a problem with a Change control Ticket , i have put its status in completed but wasn't change
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Hello dear community, I have the following problem: In the ticket overview of the queues, I cannot assign individual tickets to a person. I am admin for this project and would like to assign other c...
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When we add a recipient to a ticket and when we share a comment, we'd like the customer to receive a summary of all previous comments. Is that possible? In general, can a automated mes...
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Hi, Today on the Help Center page, that users get when they want to submit a ticket in Jira, there are only links to jira ticket creation pages. Is it possible to instead of such a link, make a lin...
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I am comparing the text I'm extracting from a comment, which is an email and it has been confirmed by loggging the extracted text in a comment with an email address in a custom field. However the co...
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We are in process of implementation of New Hire Process in Jira Service Management and we will have a form having multiple fields but there would be some fields which should be only available when ot...
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Hi Team, Can we have the details of a value from a source on customer portal. For example, a field name employee, if I select a value in customer portal for example Jason, a list of details is...
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I find it very irritating that normal users (e.g. Jira Users) are shown in the customer list when the customer permissions under "Service Project Access" is set to "Anyone allowed on the customer acc...
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Hello everyone! We faced with the following problem after the migration to Jira Data Center 9.5.0 from Jira Service 8.14.1. We have a transition validator that checks that all required fi...
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Hello everyone, Our company Guavapay Limited using module "Jira Service Management Cloud" and our projects have register to link <jira@test-guava.atlassian.net>and we don`t have link&nbs...
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| July 29, 2025 5:22 PM PDT | ||
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