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Jira Service Management
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Hi, I am trying to add "Service Desk Team" members from the Project Settings>People tab. I have successfully done this for one of my team and they can see everything I need them to see when...
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Hi, Is there a way that a person (with a Service management license and service desk team access to the project) can use the user picker in a Jira filter to select users other than the "Current User...
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We have been using Jira boards and have staff defined and receiving email notifications. I have created a new project and added the same users to this project. When viewing the list of team members w...
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Can we add General user who just wants to see reports/dashboards but is not part of a specific group
Hi, Can we add General user who just wants to see reports/dashboards but is not part of a specific group. User want to see the Reports/Dashboards but it should not editable. For example: If a sen...
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I am having people use tickets as purchase orders. All the tickets have a default priority of Medium. How do I change this so they can choose from low, medium or high?
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Hey there, I can't see anything in the marketplace but was hoping someone has an approach similar to have Azure AD Attributes app works but for Workday? I saw some reference to automate.io but th...
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In a Jira service management project, when creating a linked incident, is it possible to add a field to the default pop-up dialog? I tried the screen setting but have had no luck so far. Thank ...
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Hi all, I'm trying to setup an email forward to an external support email, what's the best way to do it? Process intended 1 * Ticket is created in Jira via an email in (current- setup...
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Is it only in Jira SM Cloud?
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Hi all! I'm new to JSM. Is it possible to force filling in the time registration feature in JSM? Can time completion be forced when changing the status of the incident ticket (e.g. to a closed stat...
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Hello - I am struggling with the home page of the customer portal after a 'project' is selected. The URL states these are Topics, but I cannot find the location to update the Topics. Plea...
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Hello, I created a new service project and created a workflow that requires an approver to approve. I am able to test successfully approving the status myself along anyone who has a Service ...
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Hi all!! I have this question. An user needs an automation in a service management proyect where one of the conditions is that the last comment from customer is greater than 24hs I do not ha...
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I would like to filter support issues by components, but I cannot choose components (or labels) when clicking on edit columns. Does anyone know if is possible and how to add these fields? How ...
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Hi i would like some advice on how to extract specific part of text from a comment. I am looking to extract a part of line so i can then paste this into a custom field. Any advice?
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Hello I am working on creating automation which creates subtasks based on certain options being ticked when a ticket is raised from the portal. How can I change the layout of fields in a sub-task? ...
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So it looks like automation can now use the on-call schedule in Opsgenie (a feature that I have been waiting on for a while now) and I got my automation set up. But I am running into an error when it...
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Hi, When searching for ticket using the Jira Service Management Customer Portal search option, I'm getting results from all my Service Management projects. Some of them are Test or Sandbox ...
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Hi, I have searched in different posts but I am not being able to solve the problem of showing more status than I want. In the service project, under request types, i have changed the "Workflow Sta...
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I want to schedule this rule to run once, then I will turn it off. I want to copy every ticket that is captured by the JQL I provided on the When Scheduled tab, which is: issuetype = Pr...
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Hi everyone, I hope someone can give me a hint where to look at. I have set up a Jira Server new and keep getting the error message saying "Something went wrong. Contact your administrator". C...
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Hello, I have an Assets object schema set up for Employees with all my employee's data. In Jira, my employees are considered customers though. They are not licensed users. They use the ...
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i see option for internal note, but suddenly the option to reply to reporter is missing?
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Hello, We have application "Jira Service Management (Cloud)" and this app have been registered to portal link - https://test-guava.atlassian.net/servicedesk/customer/portal/1 And i have a question ...
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When I try to add a question in a space the following error message appear. Attempting to publish draft that does not exist with id: 3003005402 Does anyone knows what coudl be?
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| September 10, 2025 3:07 PM PDT |