Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Is it possible to grant/restrict customer to certain request type in a single project?
-
Hi, I have a few automations based on some custom fields, and I have noticed during the past week that 2 of them are now missing and failing my automations. The first one is in a proj...
-
Services seem really useful, is there any way of visualizing and export a full dependency map for services without insights in standard plan?
-
Hello team, How can we clone the attachment from one cloud instance to another cloud instance. We are having two cloud instances when an issue is created in one instance the same issue is created an...
-
I have made a report, this works fine, but how can I change the columns in the report details? I want to delete the column Report Type .
-
I have two service requests, each under a different portal group. Is it possible to query which portal group was used when the issue was created? I would like to set a field with automation for issue...
-
we want to set up SMS notifications on different triggers. Is this possible?
-
Hi, we have restricted our JIra assets schema using the roles. I am wanting some of the team to be able to impact assets only on certain objects. I provided them with manager access on those object...
-
Hi there, In Assets I have a field that is referencing an objectType call "Type" I have set the cardinality to Unlimited as from the CSV there are multiple 'Types' that are going to be imported int...
-
Steps to reproduce: Customer creates a JSM ticket via web portal. Agent responds to customer via JSM. Customer responds to the email they got about the agent's response. Expected results: Cus...
-
Watching this video (~1m21s) got me really excited about Assets, however there aren't any templates that match the demos. Getting started with the schema has so far been the hardest part and wo...
-
In an automation rule that I have created, the condition of "Is there Downtime" equal YES is not working. I have created a new custom field and still have the issue? Is this due to I am using the cus...
-
Is it possible to manually trigger the Approval Notification email? When "Moving" a ticket from "Emailed request" to a "Request" workflow, it bypasses the approval email notification. I...
-
I used to receive notifications every time an issue was created, updated, closed, etc. But now I am not getting any mail notification from Jira. Not even with the "Send me a Test Email" option. How c...
-
Hello, At the moment we are using the Components field in the JSM portal for users to select the application/s for which they are raising the ticket. In the near future we want to replace the Compo...
-
Hi, im having this error : Http request failed as there is an error: 'The SSL connection could not be established, see inner exception.' this happends when i call the request form a Pow...
-
Is it possible to make the "Escalate this Issue" mandatory? I would also like to be able to modify the message "Please comment with any additional information". If possible, where can this be ...
-
Buena tarde, Pregunto como hago para que cada invitado a mi proyecto le quede por defecto en contacto cualquiera y no solo tu y administradores adjunto foto, gracias
-
Hi Community, Does anyone have experience creating assets objects and then adding a specific attachment from a JSM ticket as a post action? The general idea is as follows: I ha...
-
Is it possible to set resolution options differently for one project? We have both Software Management and Service Management projects in our environment, and I wanted to streamline for our Se...
-
Hello, we have the standard plan for JSM and received a notice that we exceeded our limit for executed automation rules for the month of November. I have read that this limitation only applies to glo...
-
When we create subtasks for an issue type, there is a "gas gauge" that appears and it reports the % Done based on the number of subtasks. I want to add this field to queues and to reports... I ...
-
Newly created issues and updated issues are not reflected in data lake. 1. How much time it will take to reflect the changes in data lake ? 2. deleted records are still exist in data la...
-
We are on JSM server version 4.20.12 and we are planning to migrate to the JSM Cloud during Feb mid timeline. Is there any dependency with the JSM server version to take care as part of the Cloud mig...
-
Planned Start Date and Planned End Date field are listed as "In 4 days" / "in2 days" / "Tomorrow" in the list view. How do I instead get it to show the full timestamp for both these fields?
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 17 | |
| 10 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 59m ago | ||
| 2 hours ago | ||
| 2 hours ago | ||
| 5 hours ago | ||
| 6 hours ago |