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Community resources
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Jira Service Management
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I want to use the forms submitted by customers in a variety of ways. Can the form contents be filtered using charts or JQL?
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We have a mandatory field that was created as short text (Plain text only) however the fields needs to be rich text. Is there a way to change a field type? Or do i need to re create a new field? th...
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Is it possible to turn off SLA for a specific date and resume after the day SLA was turned off?
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Hi all, Is there a way to add the request-channel-type in the list view when running a JQL without creating a new custom field to duplicate it? Regards,
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Hi, Does anyone have any recommendations on how I can move my JSM configurations (including workflows, automation, custom fields, screens) from my site's sandbox to the production site? I've tried ...
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Hi Everyone, I can't Edit the jira workflow when I am project administrator
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Hello community members, I'm currently working on customizing the Post-Incident Review (PIR) Summary Report in Jira Service Management, and I need help. I want to add additional fields such as "Impa...
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Hello, I need help with a Jira automation to fill in custom fields for an issue based on an asset object. can you help me? Schema Name: Change Catalog The automation works partially, the text...
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Hi there, I would like to run a filter for a calendrer year that filters out a particular time frame in JSM. This is something dynamic and does not specify the exact date. For example...
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Hey, I posted in the Developer Community, but it didn't get much attention compared to this community. Unable to Call Organization API from Forge I'm having trouble making an API call to the o...
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I could not find any documentations about how to reference issue.sla as smart value. I plan to add something like: We will respond to you in {{issue.sla."time to first response"}} My question...
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For the sake of this question let's say I have an onboarding document outlining how to request equipment that includes a link to the IT Help Desk request type for new equipment. Will that link ...
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How would I update the Text Field (multi-line) with the current timestamp after every entry ? Can this be done after every newly added comment by using automations? Using the - When: Value Chan...
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Created the txt dns record and validated it exists via DNS tools. Jira system still says unverified and that the record doesn't exist Can someone manually verify it by running the d...
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So... Are all the JIRA internal modules (not the 3rd party add-ons) included in the price quotes I am seeing on the company site? We are interested in the Service Management, as well as, the projec...
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I have External Customers allowed to self-register but restricted to a list of domains, and I have a list of Organizations named by the legal name of the entity with an attribute called "domain" that...
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Good day, I have been tasked with looking at resources to enhance our support pages to something more modern. I've noticed that there are other pages that customers use within in the Jira/confluence...
301 views 6 0 Deleted user December 1, 2023 -
Hi, For my application I need a login-free customer portal where anyone can create a request. I am following this article to setup login-free access: https://confluence.atlassian.com/service...
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Hello, I'm hoping to find a way to reference user-based metadata in automations via smartvalues that isn't listed as currently being supported. Our team is looking at moving some forms ...
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My team has several common requests that we use Service Management for. Each of these requests have several steps that need to be completed before the ticket can be considered resolved. I would like ...
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Question on user licenses. Our company is small, about 450 employees. We are looking into Service Management piece and wondering how many licenses we need? We have 10 IT/PM employees, 440 emp...
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Hi, I'm working on an automation rule that will create a ticket in JIRA product discovery once a ticket is submitted in the service desk portal. I'm having problems with 3 custom fi...
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Good afternoon, how are you? My company uses Jira Service Management, our clients log into Jira and can create an account within the project. How do I stop this from happening again?
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We have 2 JSM projects, 1 public project open for anybody & 1 internal project only accessible by our employees. We move tickets to the internal project when we know Reporter and all Request P...
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Hi, I just started working with JIra work project and my child tickets are not under the parent ticket in the timeline interface I does work in the list interface Can anyone help plz...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |