Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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I aim to copy fields from a label created in JSW to an existing label in JWM. Example: the customer submits a label in JSW by responding to a questionnaire, and sends it, a rule copies the complete...
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i got this notification that my email address is on suppression list.
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Hi i want to automate my jira forms with google calendar so that when someone submit the form then an event should be added on my google calendar . i tried to find solution but not find any s...
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Dear Team, Please help to suggest how can I prepare such dashboard on Jira. 1. Project Wise Dashboard 2. Portfolio Dashboard Project ABC Epic Link BACKLOG ...
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I'm not looking to the option on using the form. Rather is there a way to make the custom field hidden or visible depending on the field selected. Example: If I choose category I wo...
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See the screenshot below. I intend to schedule 30-day email notices against the data in Jira Assets User objects. In the Branch for AQL condition, the condition passed with one user. ...
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How to create a new text field in Jira and effectively migrate contents from an existing text field?
How to create a new text field (a Paragraph field) in Jira and effectively migrate contents from an existing text field (a Short text field)? On a side note: Is there a way to i...
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Has anyone else noticed that in the new workflow builder that setting a single select custom field via a smart value is not working in rules that where created with the new editor? I have a manual ru...
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What is the best practice for retrieving comments including Attachments and URL's with API. I'm setting up integration between Jira and our Customer Support system. Whenever a ticket in the cu...
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I recently installed the "Status Time Reports Free - Time in Status" app in Jira for fetching cycle time stats of all tickets but I see that the results returned are very limited. I followed the set...
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While assessing and prepping for cloud migration, my admin account to Jira Service Management got locked. How do I unlock the admin account?
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Hello, We have moved from server instance of JSM to Cloud instance and we have noticed a strange behavior on the Cloud instance. To change the issue type associated to a ticket, we are using the Mo...
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Hi, I want to create a system where are users can create a ticket. Once selecting the related product it should filter on the affected service that are related to the product. Is this possib...
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Hello, I'm looking for suggestions or a suitable method to improve the process of onboarding new clients. Currently, we utilise onboarding forms within Jira Support, but we've noticed that clients c...
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Is there any possibility to create a Timeline view in Jira Service Management? I can see that we could create a timeline in Work Management, but all our incidents are now in Service Management. &nb...
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Need to send automation email to Jira users about the confluence page change not Slack message. Please advice.
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We have recently configured SSO for JSM portal users, using following link: Configure SAML single sign-on for portal-only customers | Atlassian Support This is working but when I try to logou...
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We have a system that allows for embedded urls to be added to display an external site. Is there a way that I can create an API of my entire knowledge base articles to display as an external url. We...
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Many thanks for inviting me to Unleash Agile & DevOps London 2024. Fantastic seminar in London. Many thanks for sharing your invaluable knowledge & experiences & let everyone a...
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Hello, I have a license for Jira Service Management and Jira Assets. I'm trying to set up Jira that way, so that it displays names of laptops that are assigned to a specific user. Below I'm explaini...
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Como hago para mediante una JQL borrar determinadas incidencias? por ejemplo quiero borrar solo las que creo tal persona, cual seria el jql? y lo hago dentro de filtros no?
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Creado un activo un contrato. Como le pongo horas a ese contrato y luego restarle las horas consumidas en un ticket de este contrato. Gracias.
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Hola a todos, Hace poco estuve intentando mostrar los activos de una persona (con acceso al portal) mediante un campo personalizado de tipo Asset. Intenté varios caminos, pero el que me funcionó fu...
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Hi All! We have created an automation for the customers to get notified for when any comment in the tickets is added, we have added description we want to see in the email, however we want ...
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The user does not receive a "Reset Password" email after entering their email in the "Forgot Password?" option.
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