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Jira Service Management
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I created an asset automation rule to covert cost from USD to AUD in ITAM as following: WHEN object updated IF objectType=Assets THEN Attribute Value Attribute Name: AUD Value: ${U...
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We have a chosen SSO product. When I spoke to Atlassian several months ago I was advised that 1) Each of my end users would require a Jira icence and 2) that Licence would allow each user to a...
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Hello, we are a small product company where we have 4-5 people manning our support@ emails coming in. I just implemented Jira Service Management to help keep track of all of these support email - and...
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¡Buenos días, comunidad! ¡Espero estén bien!! Quería consultarles si alguien me puede ayudar a crear una nueva regla. La regla consiste en que si una incidencia está en el estado "En Investigación...
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I wanted to create an automation rule through which I add customer email id from description to reporter field in same ticket. Right now I have below rules. Adding customer email to customers l...
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Hi, is there any way to have the approver write a comment, especially when declining a request? Thank you!
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In Service Management Project, Under Automation rule Options we have 2 Options, What is the function of both options, if select 1. Run as project default 2. Run as the user who triggered the rule ...
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How to Hide field from customer portal,but it should be be visible in view screen in the customer portal Is this possible ??
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Hello Atlassian Community, Let's imagine we have received an object from an Assets field (for instance, "ITTeam"). You can see the details related to the Asset fiel...
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I would like to set the option for the form in the issue view to expand by default. The goal is to reduce the number of clicks.
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For example, as you can see the above background color is yellow and I want to change the color to blue. If possible can I have different background colors for different forms in the same issu...
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I've created a new custom field and want it to show on the "Create Issue" pop-up (what comes up after you click on the "Create" button) when first creating a ticket but can't seem to get it to show. ...
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I have a JIRA ticket that has attachments sent to one project. I need to have that sent to another project, attachments and all as a new ticket. What is the best way to do that? &nbs...
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Hello Atlassian Community, I'm facing an issue with the JIRA API where I'm unable to programmatically attach assets to the "Asset Objects" custom field in JIRA. Here's a brief context: I ha...
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Hey Jira folks, I have a frustrating issue that's become quite the time-waster as of late. I would like to remove specific attachments from an issue when the status is changed. I have the trigger set...
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Been at this for hours and it's starting to drive me nuts, so any help is really really appreciated. In the "More Options" portion of one of my automations that transitions i...
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We just recently upgraded to Jira Service Management Premium. Today we turned on the Teams feature and created a Team. I would like to create an automation that if Person X or Person Y is assigned...
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Buen dia, Actualmente en Jira tengo un proyecto donde lo utilizo como base de datos llamado "Customer Database" donde me muestra información y estado del cliente. Se maneja unos estados...
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I need to export info of a card incluiding the coments on it.
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Hi! Thanks in advance for noodling this with me. I'm doing a basic JSM -> Software Project automation, where tickets come in via the JSM and get handed off to my software project. I have two type...
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I have a S/W project with a Kanban board with 3 columns (Not Yet Started, Epic In Progress, Done). The only Issue type here is Epic. An Epic will be created on this board, each time a new issue...
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With the recent implementation of Teams Field in Jira... A couple Things.. How/Where do we control the notifications for when the team is called in the field? Teams Field or Teams Group doesn't se...
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I am working on project automation and trying to run an inline scriptrunner script but I cannot seem to pull in the issue key from the issue that triggered the automation. How can i get this done? &...
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Problem I'm looking to solve: Technicians working primarily/exclusively out of Slack are not adding comments about how an issue was resolved before closing the ticket Is there a way to preve...
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Webhook URL has already been entered in the "Jira Misc Workflow Extensions Logs" section. But notifications didn't receive even if the errors encountered. And, there is no option to include pa...
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