Community resources
Community resources
Community resources
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Jira Service Management
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Hello, Is there a way to customise the look and feel of the customer portal on a per project base? In addition, is it possible to add URLs to websites (for example an internal system) but have the ...
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HI, Since the migration of Confluence from server to data center, I have a problem when searching from JSM. the results are duplicated. I've checked my application links. I'm using version 8.5.4 ...
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Hi Folks, i have an Issue that a Project was created as Jira Service Management around 2 Years ago but we later discovered that now the Project Type Jira Software would be more suitable. Th...
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Hi Folks, i have a Lab Environment with Jira Software / Service Management installed. I have modified the Administrators Role in the System Security area to include another Group and a User as Defa...
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Hello, I'm trying to set up something in Jira Asset Management and Jira Service Management. Below I’m describing what I’m trying to do: I would like to be able to set up Jira Asset Management and J...
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I would like one of our JIRA accounts to only have access to one of our JIRA projects, so browse/edit access is restricted on all other projects. What is the best way to do this please?
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Hi, Having problems loading Jira pages (Service Management project) and tickets. Tickets sometimes load if accessed via the search window, but mostly do not load and left with a blank window. I tough...
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Hi, It could be me or if anyone else noticed this. The new view of automation page seems to be working very slow. Whenever I search for something or add new condition it just takes few seconds to lo...
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I would like to have the below three options exactly same on my board too. The heading, the text inside the text box along with the different editing option and also the text below the text box shou...
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All Users are getting Something went wrong Try refreshing or navigating to another page.ERROR:U5H9RA
Hi, While trying to log in to the platform for about an hour, the following errors are received for all products. I request your support regarding this issue. Kind regard
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We are experiencing issues with Jira Service Desk, our tickets are loading and then we see an error: An error occurred An error occurred while loading this page Is this a general issue? We h...
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We are experiencing intermittent errors within Jira this morning. At random intervals, when attempting to open specific tickets, we are presented with the following: We couldn't connect to th...
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We are getting the below error when trying to access the Service Desk HTTP Status 503 – Service Unavailable Type Status Report Message Service Unavailable Description The ser...
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Hello The JIRA web is not working. We need an URGENT assistance! Please check and inform.
438 views 9 1 Deleted user January 18, 2024 -
We seem to have an error Something went wrong Try refreshing or navigating to another page. ERROR: U5H9RA
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Mapping of Priority matrix in JSM. How can we map priority matrix
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I am unable to create a project for Jira Service Management as it stuck at the project name field, I tried to put TICLOUD but unable to create, is that any limitation or naming standard i need to fol...
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Hi Team, I would like to know if there is a way to clone a custom field which is a select list to a new field with different name? Or else shall we export the values from existing and import it aga...
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Hi Team, As per the guidelines provided by the support team, we have implemented the same to get approval access by selected customer through request form, but it was not working for us. So, c...
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Hi! My client has a requirement that ticket fields and forms are un-editable after an issue/ticket has been resolved. So far I have used status properties to block the editing of fields if a ticket...
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I'm trying to unravel this layer cake of confusion, and I assume I'm not he first one to run into it. I'm using Assets, so I also have Customer Assets that link to user accounts in the Atlassian Acc...
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I am trying to run an automation rule on a particular day of the year (in my example it is Jan. 17th). No matter what I do, Jira comes back with the message saying "The values for month must be...
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I am struggling to figure out how this is happening but Assist is "transferring" tickets which results in a disconnection between slack and the ticket. We are unable to figure out why. This ...
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Our Business Hours calendar is set to M-F 9AM to 5PM, which the SLAs are calculated to run against. However, when using the Reports functionality they seem to be pulling in and including weeken...
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If you go to Assets -> Object Schema -> (for a schema) gear icon -> Configure -> Automation: If you click on the gear icon here, you have Disable, Run, Reset. Selecting Disable...
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