Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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As the name suggests we have two groups in our Service Management Project. For the one group, If a member becomes the current assignee of an Issue in the project they should get all notifica...
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Hello , I'm jira service management admin, for an audit, I need to know where our JSM data is stored (countries), including backup sites. where to find this information? Thank you.
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Hi Is it possible to make it some simple way that I have in jira Asset value Jira, Bitbucket, i take this value into customfield. Jira can do it simple. Now i have in Asset Jira extra line what give...
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Hi Community, We have a requirement where, We are maintaining list of attributes in Hierarchical manner to inherit attributes in child from parent. But we have some unique attributes in every chil...
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How to manage demand and supply management in Jira ? Create Positions - Fulfilment ( Profile status ( screening - Selection ) ) - Raise Risk/delay etc on diffrent levels ( pr...
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I have a behaivour that changes the value of field_2 when field_1 is changed. But I want to allow the user to change the value of field_2. When the user clicks on the "Create" button, the behaivour i...
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Hi Team, we are facing one issue, we are using jira data centre version is 8.0.0 the issue is when we open jira service management project queues it's opening fine and I can able to open all qu...
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Hi, Newbie here, We're trying to integrate Splunk enterprise 8.1.3 to our Jira Service Management Data Center via REST API. Since this is my first time to encounter integration via API ...
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I want to allow users to provide images to help illustrate their issue. I have selected the form field type of "Paragraph" but it doesn't allow you to paste an image. Is there a different type...
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Hi everyone, When a customer is submitting a ticket I wish for them to select an issue type (hardware issue, software issue etc). Then I would then like the questions shown to be different dep...
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We want to selectively mirror or internal, Confluence-based help page to another Confluence instance that is under a different organization in the Atlassian sense, but belongs to the same actual busi...
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Hi community Hope anyone can help me :-) We are a small software company who just started using JSM with the customer service setup. As it is now our clients report bugs and other requests b...
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I would like to display the "Reason for On-Hold" to the customer when they are viewing their ticket on the customer portal. So it should show up inside each ticket when the customer is viewing the ti...
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Hi, We are currently making a 3-strike rule automation using JIRA we have successfully created the first 3-strike notification. The rule condition is that if the ticket has been assigned to the Wait...
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Hi i need help with geeting an account unsuspended pending payment during the coming week. thanks.
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Hello, i have following Question. Some of Collegues Haven't License, but Sometimes is Needed that They leave Internal comment which are not Visible for Customer We have&nb...
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Suddenly, the SLA Panel in issue view disappeared. I checked the issue layout and I noticed that the SLA Panel in the Context Fields is not there! How can I add it back? Thanks.
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Hi guys, I want to generate report for below queries using filters. Average time taken to approve the 1st and 2nd approvers. (we have two steps approvals in my project) After App...
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I need to create an investigation ticket from an existing issue ticket. Many of the fields in the original ticket will remain the same, so I want them to be duplicated automatically in the new ticket...
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Hi everyone, I'm working on setting up a webhook alert to create tickets on our customer service portal. When a device encounters a problem, it will send a webhook to Jira, which will then automatic...
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When trying to import objects into our Schema Configuration recently, we are getting errors that state: [Primary Key Object]; At least one value must be set; These errors were not occurring abo...
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Hi, I have 2 service projects on JSM for customer support. One used for official external customer support and the other one for internal feature testing purposes. When a request is created on...
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Hi, In a new role, looking for artifacts about OpsGenie/JIRA and the ability in inviting IT support during P1 calls (automate page out/call in and text acknowledgement). Sincer...
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We are enabling ticket submit via email. Once a ticket is submitted via email, I'm not seeing anything that tells me it was an email submit. Ideally, I'd like to auto-assign email-submitt...
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I used to know how to do this and don't know if it was removed, but there was a way to configure a custom field that was an asset object and add in the option to allow the user to add a record from t...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |