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Jira Service Management
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Hello community, In Project settings > Incident Management > Post-incident reviews (PIRs) configuration > Confluence Settings, I cannot select any spaces. Any idea why? Tha...
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As a data analyst, I would like to pull from Jira on the update frequency of a set of issues. Does JQL offer any solutions?
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I want to see how to trigger a priority setting based on a customer keyword. For example, if an email comes in with Urgent in the subject, can Jira set that as the default priority?
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When viewing any Issue ticket where several sub-tasks or linked cases are listed, we would like to be able to display a little more detail by adding columns to the view. Currently all we see is th...
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Hi Team, Need some Clarification in Portal Settings. I have a JSM project and with Request types. Instead of Using Jira Forms, we used custom fields and added in Request type form and set it app...
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Hello, I have a project where tickets get created. Support-End users sometime received multiple duplicate alerts when our systems generated it. I would like to grant them bulk permission...
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Hi, We have been having JIRA Software license for years and having 300+ using who are developers, Qc Engineers and Project Managers. Today i added Jira Service Management Module to our ex...
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Currently, Jira supports CSATs natively. It works fine, and is well integrated. With the increased importance of XLAs (eXperience Level Agreements), it would be very beneficial to add two more metric...
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Any way to sort asset fields in the queue view. Basically I would like customer to select the asset they are having issue with, (which all works fine), but then seems impossible to sort this data in ...
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While looking for the solution to this, I came across this thread and someone in the comments mentions that the API allows for granting access but not revoking. I can't find any evidence o...
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I activated JSM today on top JIRA Software license i had for years. I see the Organization Menu is not available under JSM. Only Customers Menu is visible. How to enable additional of Organization Me...
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Is there a way to see who is approving JSM users?
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Hello! In my automation I have a trigger that creates an issue related to the linked Parent (not the Epic), and I would like to provide in the issue name this parent No. Unfortunately, every ...
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I'm trying to script or automate user creation. In PowerShell I can add customers in Jira, but the step to add them to the desk fails, or rather just doesn't work. Using the following referen...
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Hello Jira community, i want to delete Tickets that have been open for longer than 365 days using Jira Automations. Thanks in advance.
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Hi Community, We are running our software implementation projects in Jira Software Management. When customers are live they are Service Management for day 2 day issues. As per every quarter we do ...
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I am currently attempting to migrate our Jira Service Management instance from the Datacenter edition to the Cloud edition using the official migration tool. However, during the app plugin migration ...
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We have several JSM portals with different languages. We created some topics ofr the customer portal home page, but the topic title can not be translated. Is there a way to translate these to...
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Hi, Can someone share their experiences and Pros/Cons of using ServiceNow over JSM at an organization level?
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How to configure the new IPs of new domain controller in JIRA application that is used for user auth
Hello Team, How to configure the new IPs of new domain controller in JIRA application that is used for user authentication? Can you help me the steps to obtain this. Any quick suggestions will be ...
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Is it possible to have customizable automatic notifications to customers when new document uploaded?
Hi Community! When uploading new downloable documentation to the JSM portal, is there a feature to customize a message and send per request to blast notification of new updates to all customers or s...
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Hello! We have JSM installed and many things are going very well so far, including change management and a visual change calendar. A change calendar is traditionally an IT-wide or even enterprise-wid...
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HI we currently use Jira assets to capture our assets. We are looking to integrate assets from their south of truth. Looking at pulling data in and pushing data out if possible. Do people currently...
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Scenario: We are creating a request type that would allow technicians to create a new hardware record (object) after the request proceeds through an approval process to check for any glaring errors....
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We often have users sending emails to multiple Projects when they are unsure which project can help. Both projects have an Issue created but there is no way to tell from the Issue, that the same emai...
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Atlassian Community Events
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| 12 | |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |