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Jira Service Management
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Hij I've setup single sign-on for portal only customers. This seems to be working except I run into the following. It looks like I keep getting the following screens. When logging in for the f...
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I am attempting to make tickets easier for my team to read. I previously posted about making custom variables and I'm not sure thats the path to go. The current goal is to take RegEx (which ...
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Hi, I need your suggestions because I can't find a solution. We are trying to implement JSM for our company's IT support. Sometimes, the IT team needs to call on another service to m...
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Hi guys need help regarding Jira JSM API, I am hitting this API and its returning me this. This is for getting values for a particular field that I have in JSM. ERROR: 'OAuth 2.0 is not enabled fo...
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Good Afternoon Community! Tricky question here: I want to create an overview in project A that shows me the number of OPEN issues per Asset object in project B Thought behind this : P...
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Running a software project and I want Front End and Platform time estimates to be separate on each ticket. Ideally I want this to work like the Original Estimate field and also show indivi...
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Hallo Community, No Emails are beeing sind to the costumers when I comment or change the status of a ticket. I didn't change any settings or anything. PLEASE HELP
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Hi Team, We have a new requirement for progressing it in Dashboard. Is it possible to make a Screen if the SLA breaches based on priority and and the Status wise. ? So if the SLA breaches, i...
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If you look at the issue in the portal, the width is narrow. Is there a way to increase the width?
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I have one service desk project that will deal with requests from internal employees and requests from clients outside the company. IS there a way to separate tickets into two different queues, one q...
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I have 2 custom fields that refer to an assets object. The first custom field "Requester" is linked with the Object Type "employee" and with the dropdown you can choose what object you need. In the ...
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I am trying to query Assets. I have a legitimate API key created in the Atlassian admin centre. However, I am getting forbidden when querying it. How do I create a valid key for queryi...
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I cannot use the embedded code editor in dark mode, because the colors of cursor, selected text etc. are too similar. Is there a way to select a different color theme for the embedded editor? This ...
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We have Jira service management, and we want to approve some of the requests automatically based on their requesttype, the issue type is not an option. The automation it is set like this: &n...
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How do we ensure consistent layout? For example, one of our most important fields is only present on certain request forms, where it's essential for client selection. The issue arises because this f...
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I have an automation which changes the isse color depending on it's customer type. But the color will not changed in the board or in the queues. And insert the 'issue color' in a queue leads to the f...
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Recently, our company have introduced JIRA SM for quick sharing of in-house system incident information with external vender. We plan to use help center for biz department, and we expect they raise ...
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Hi there, Added a custom field to Issue create screen. It's a select list. I want to change this list's values by the organization. Is it possible ? E.g When A organization is selected during...
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Hi there, We recently migrated to Jira cloud. In the past we have managed out assets via a project within Jira using issue types, statuses, workflows and customer fields to manage our fleet of Asset...
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I constantly receive an OAuth 2.0 error message when calling any endpoint of the servicedeskapi. Example: "OAuth 2.0 is not enabled for method: GET /rest/servicedeskapi/servicedesk" I've tr...
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Hello, I'm reaching out to inquire about the feasibility of configuring multiple email request channels for our IT Service Management (ITSM) system. Given our expansive global team structure, with ...
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Hey Community! I am attempting to calculate the difference between a date/time field and display how long it took in time (numeric field <- if this is the correct field type for the formula). Ex...
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Looking for a report to capture all tickets with a Createdate of last month?
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I defined several request types (change request and report incident). However, the option to pick 'No request type' can not be removed, which should not be an option since I don't want this option be...
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I have a .csv with the Objects I would like to create. the attributes in the csv vary from just text to dropdown selects as well as links to other objects. Is there a way to import and create those l...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |