Can we setup to create Jira tickets automatically for aws connect call center?

[Samudra Lakshani]

I want to setup Jira ticketing system to create tickets automatically when we recieve a call for aws connect call center. Please update me is there any system for my issue. If there is, please guide me for complete it.

Thanks

[Steffen Opel _Utoolity_]

Hi @Samudra Lakshani, and welcome to the Atlassian Community!

I'm afraid there is no readily available solution to integrate Amazon Connect with Jira:

1. The question has come up before in December 2022 and March 2020, to no avail
2. The latter post has a content free answer from an AWS solution partner who claims being able to help you implement one, and they also offers that via the AWS Marketplace, but given the resp. press release from April 2023 lacks any details, this amounts to nothing but a consulting offer to implement a custom solution as per 4
3. While Amazon AppFlow automates "data flows between software as a service (SaaS) and AWS services" and conceptually supports both Amazon Connect and Jira, ironically it lacks both required directions, i.e. you can't use it as data source to transfer data from Amazon Connect, and neither as a data destination to transfer data to Jira Cloud
4. A brief Reddit thread from January 2024 confirms the absence of a readily available integration and the ability to implement this yourself by leveraging the Amazon Connect API, e.g. by leveraging an AWS Lambda function or an AWS Step Functions state machine

Accordingly, you either need to implement a custom solution yourself, or contract with an AWS or Atlassian solution partner who does this for you.

Good luck,
Steffen