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Jira Service Management
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Hi, I have various issue types set against my project with a few workflows for them. I know how to get the Comment field to be forced via field validation but this will not work as I am trying to set...
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Dear Colleagues, I need to copy field value(Type- Dynamic Field) into another field via "Additional fields", as the field is not being displayed in the "Edit issue field" action type. Could...
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Hi All, I would like to know if Asset Management can be used for below requirements: Maintain budgets for IT assets, and forecast future needs based on organisational needs Perform stock ...
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Hi all, I'm trying to create an automation for when an issue is moved from an issue type that is not an incident to an incident. I need this automation to do the following: 1. depending on the statu...
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Hi, We want to implement CICD pipeline in our organization using GitHub. for this, it is required to get approval from stack holders for the final merge request before it triggers the pipeline to de...
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"Is there an expectation for Bulgarian language to be soon added to the list of language choices on JSD?"
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Hi, I need to manage benefit disburse excel document flow via Jira. Need some starting point to explore options 1. I need to create flow to disburse benefits in form an excel sheet which will be thr...
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Hi there, we want to delete Jira Service Management from our Jira Instance. Now the question is, what exactly happens to things like custom fields across the jira instance and several (jsm and non j...
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Hi I have created a filter by Assets, Filter data source by AQL: ValidTo >= now() But it seems like a bug "ValidTo": "15-04-2044" gives -> removed by filter "ValidTo": "15-0...
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We are planning to have solution partner. kindly help
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I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...
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Hi all, Newbie to JSM here. I've got two separate company-managed projects and all of the configurations that I can find are identical (as far as I can tell). The same workflow is being used by bot...
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Buenas tardes, configure una regla de automatizacion la cual envia un correo a un usuario externo de la empresa, pero no puede visualizar los adjuntos. el el cuerpo del mail ingrese este codigo: Th...
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Hi all, I would like to ask if is it possible to integrate (Fields, status, ticket, users)JSM and service now wwithout the use of any plugin/addons? I dont have any experience working in servicenow...
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Hi, We've recently been encountering an issue whereby an organization / field update causes our PagerDuty integration to fire incorrectly for our standard support customers, whereby a default Org. [...
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I need to have a list of all Features that have all their linked issues listed under them. I have my filter to grab all the Features. "Team Name" =BEES AND cf[37500] = "PI 2024" AND type = Fe...
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I had a request from one of our teams who is using Service Management to interact with customer requests and uses Jira Work Management as a Task Management board. They wanted to know if they ca...
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When creating a form, I know we can add conditional sections. Is it possible to have a section conditionally show if a dropdown is any value except the specified one? I'm building a bunch...
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I have filters setup for each of our clients to provide me with insight into issues that were released and now need to be billed. A few months ago I noticed the look of the filters changed, but...
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I've made test on JIRA Service management and first use email request. Then I use public portal This ends up with 2 distinct customer account with the same email. Is it a bug ? How to merge them ?
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Trying to setup a Teams chat integration through a chat channel. I configured everything and then determined I picked the wrong request type, now when I got to Channel > Chat > Configure I cann...
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I'm trying to schedule a task creation to happen, which then fills in the summary, description, then sets an assignee and reporter. The Assignee automatically gets a notification that the ticke...
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We just rolled out the help portal for support for two projects in our jira instance. We quickly found that some legacy employees were never given service desk customer access. Even though I thought ...
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Hello guys! I'm looking to create a feedback collection board so our frontline teams can collected feedback and filter it by using the upvote functionality. We are looking to have the upvo...
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Hello, Does anyone know if there is any possibility to link JSM change calendar with Asset? Why this question? Because right now we have to manually include windows in the calendar. But when inclu...
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| September 9, 2025 11:40 AM PDT |