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Community resources
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Jira Service Management
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Hello! I am in need to create an automation logic for assignment in JSM where we compare values in cutom field 'vendor name' and assign tickets to different agents based on the range my business has...
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Hello Atlassian Community, We're here to announce that Salto now supports JSM Premium. This update is designed to improve how admins migrate JSM object schemas between instances. What’s Included: ...
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How to get access to create issues in - Issues - Jira (atlassian.net)
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I have been yanked off on confluence due to inactivity, getting this prompt How do I restore this page back to add more articles
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I am looking for a way to be able to automatically submit a form based on the transition of a ticket. I would like to avoid the service desk agents having to remember to close out the form. I want to...
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Hi, i take over the administration of our JIRA SM Portal. There is one automation installed, which edits the summary of the notification mail. For Example: Requests modification of ...
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Hi, I am new to jira and I want to manage my tasks and support tickets. I need a project where I can create my own workflow. Workflow for a task ist "To Do" -> "Done". I need planned time begin...
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As a service provider, it is sometime difficult for the Jira administrators to maintin the list of customers and organizations. Is it possible to assign permission to a specific user (f.i. the servi...
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Hi, We keep getting "We're unable to confirm a match" emails from Jira service desk due to problems with verification of DNS TXT record. Our TXT record does include the text as required by Jira as f...
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Quiero que mis clientes (que no son parte de mi grupo en JIRA) únicamente tienen acceso a la mesa de ayuda, tengan la posibilidad de reabrir un ticket ya cerrado. Datos adicional: el flujo p...
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My team is trying to implement JSM Free, which limits to 3 agents and would allow the rest of the team to be customers to still raise requests/report issues. However, our org admins are not going to ...
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Hello, I have quite an issue. One project have problem to correctly create the ticket based on the email. Its duplicate the description and I dont know why. Original email: But The ti...
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Hi im looking to roll out the use of worklogs within a project, is it possible to also download the comments attached to a tickets worklog
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Hello My team is having issues with story propagation from one sprint to another (and yes, we are working on collaboration between team members and time estimates/story points) and I would like to t...
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Hi all, Anyone else with problems in Jira cloud? Through the whole application I am receiving error messages like 'An error occurred while loading this page'.
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In Service Management, I have an automation that creates sub-tasks based on a field value and then attaches a form to it. The audit log says that the form attachment worked, but the form is not shown...
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Tenho um site que utiliza 2 produtos Jira: Jira Software (Demandas de desenvolvimento) Jira Work Management (Gestão de projetos) Basicamente tenho uma equipe em cada produto, gostaria de...
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Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a per...
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Tickets are not created & get updated when sending mail to support mail ID in Jira. We have added our company domain mail ID as a customer support mail address in Jira. But when a customer sends...
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Dear Team, I have a requirement in where the ticket assigned to the group is only visible to its team member upon login. In the general issue queue itself I understand the concept of securi...
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Hello all, in a Group is there is any possibility to approve user wise
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When trying to turn on the email support this error message pops up: "Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by anothe...
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I am looking to see if it's possible to add a token/key that would print the date the template was downloaded into a specific field in a word or Excel doc. For example, currently on my template I ha...
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Refused to load the script 'http://127.0.0.1:8000/connection/' because it violates the following Content Security Policy directive: "script-src 'self' https://forge.cdn.prod.atlassian-dev.net"....
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Our customers would like to be able to @mention our agents in comments on tickets they have raised. At present, they can @mention people who are within their customer organisation, but not...
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