Is there a way for my customer view the details of the ticket description ?

[Nur Amira]

Hi, 
I want to ask about this particular situation and need your help.

My customer would like to view the description of the ticket that we created from Outlook. My customer prefers not to log in to Jira each time to see a ticket.

Is there a way or Jira setting in Jira Service Management where we can do this?

Last time, we tried GTJ in Jira Marketplace, it does not work. When we create ticket, customer unable to see the details of the ticket.

We want it to be this way: We create ticket in Jira Service Management and each of the ticket that we created, they ((customer) can see it in their Outlook email. They also can reply the ticket directly from their Outlook email and we able to see it back in Jira. Is this possible?

Thank you.

[Christopher Yen]

Hi Nur, would creating an automation that summarizes the ticket values into a comment and looping in the customer to the issue notifications work?