Automation Email to a specific user or Distribution list

[JoshTheBoss zn]

Hi,

Is it possible via Automation or some way in Data Center 8.20 to send an email via automation when the ticket is in a specific status , the email needs to be sent to a specific Email DL.

Regards

Marcus

[John Funk]

Hi Josh,

Yes, you should be able to do that. The best thing I can tell you is to do a simple test and check it out. When you do the Send Email action, you will need to type the full DL email address and then click on it for it to same in the To. field. 

[JoshTheBoss zn]

Hi

I did try that but it only ever shows 2 selections to choose either Involved Customers or Reporter. When I try typing an email address..it won't allow it.

Thanks

[John Funk]

if you type the full email address you should be able to click on it when you are finished typing it. 

[JoshTheBoss zn]

Hi the To only has 2 preset choices ( Customers Involved and Reporter).  It won't let me confirm/ save if I type in any other email there.

[Laurie Sciutti]

@JoshTheBoss zn ~ what version of Automation are you using?

[Joseph Chung Yin]

@JoshTheBoss zn -

I agreed with what @John Funk stated.  The send email action should not have the issue that you mentioned.

Example - You can just enter the DL address in the To box in the action UI

If you can, please post your screenshot that you are seeing on your DC env, so we can further assist.

Best, Joseph Chung Yin

[JoshTheBoss zn]

Hi the To only has 2 preset choices ( Customers Involved and Reporter).  It won't let me confirm/ save if I type in any other email there.