How can I add approvers based on the organization automatically?

Question

Hi everyone,

I am currently trying to set up an automation that will automatically add a specific approver for each organization when a customer creates a ticket that needs approval. However, I tried it already, and it didn't work—no approver was added. I have 14 different organizations, and I would like all our teammates to be on the same page without needing to ask around, use a list, or any other custom fields.

Any ideas on how I can do this?

Kind regards

Brian

Tansu Akdeniz · Accepted Answer

Hi @Brian Hennessey

Welcome to the community.

You should be able to do it via Automation. Use if/else conditions.

Sample: