Jira Service Management

Hi Folks, I'm trying to check the size of an Attachment with the following smart value: {{attachment.size}} Looking to the smart values doc, the size is expressed in Bytes. By testing...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to know if there is any way I can format my PDF download version into a nicer formatting.    

• cloud
• jira-service-management
• jira-service-management-cloud

Good morning, We are in the process of setting up an alarm automation that creates an Issue when a contract in our asset database reaches the "Cancelation date" defined in its attributes. We have al...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Hi,   Im working with the API from Data Factory and whas doing this query:  select * from "Extra"."Api_Issue" Previously it was retrieving like 60K rows but from 24th of June it is on...

• api
• cloud
• jira-service-management
• jira-service-management-cloud
• rest-api

  I am getting an internal server code when trying to change a status, what should I do to solve it?

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

    I'm encountering an issue with custom fields in Jira where fields organised under specific tabs on the issue view (Create/Edit/View screens) are not displaying correctly after being a...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

There is a daily site maintenance from atlassian between 1-3 . My question is what will happend with data between this time frame came from different sources? how to recover alerts or data/tickets du...

• cloud
• jira-service-management
• jira-service-management-cloud

      buen día, necesito de su apoyo, por equivocación suspendí accesos a un usuario, luego lo activo  de nuevo, pero ahora su funcionamiento no es normal no le aparecen algu...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, have anyone encountered this issue before where by I am trying to export the Assigned Dates of an issue to Google Sheet via the Jira addon, but the hours showing on the Sheet is not c...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hello, I am not seeing a space to enter SLA JQL. Also, how do I change the value provided under "Apply to Issues"? Below is my view:

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I want to ask about this particular situation and need your help. My customer would like to view the description of the ticket that we created from Outlook. My customer prefers not to log...

• cloud
• jira-service-management
• jira-service-management-cloud
• ms-outlook

...urrentReporter())) OR (ObjectType = User and "Jira User" = currentReporter() AND Superuser = true)   This didn't work, which I assume is because I am trying to return two different object types. Is t...

• aql
• assets
• data-center
• jira-service-management
• jira-service-management-server

I am trying to create an automation that creates a new issue, and then makes a comment on the old issue to the customer with a link to the newly created issue. I'm using the smart value {{createdIssu...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• jql
• +2 more tags...

I´m new in Jira Service Management and i have this problem. The Board feature (new) is enable in the "features", but don´t appear in navigation menu. Someone can help me?

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to change the "Issue Type" Sub-task when the wrong one was selected?  The sub-task was created and Completed. Can I move this to the correct Sub-task?

• cloud
• jira-service-management
• jira-service-management-cloud

  Hello I'm using the Jira service management ITSM template, how do I stop the resolution time counting when the ticket is in Waiting for Customer status?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there! How do I batch transfer request approval powers in Jira Service Management? Example: if a manager is responsible to manually approve some requests in JSM like folder access or somethi...

• approval
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  Our JSM project is connected to Slack workspace and we have a separate channel for incidents (#incident-management-p1).  I'm looking, When ever user created a incident then automatic...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to have an automation run when a form is attached and submitted on a ticket. The form has a custom field with the list of asset objects, and a custom field for storing a text attribute. ...

• assets
• automation
• cloud
• jira-service-management
• jira-service-management-cloud

  Hi there, I'd like to set up 2 different portals - one client facing on our products and the other for our employees to raise IT service requests. Is it possible using 1 Jira Service Manageme...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I'd like to set up 2 different portals - one client facing on our products and the other for our employees to raise IT service requests. Is it possible using 1 Jira Service Management insta...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey all!  I'm trying to figure out where to configure the Assist integration in Slack that allows us to open Halp tickets. When using the app in Slack, it gives a drop down list of JSM projects...

• assist
• cloud
• jira-service-management
• jira-service-management-cloud
• slack

Buenas tardes. Estoy intentando realizar carga masiva de subtareas, a través de la función Import. La importación funciona correctamente, no da ningún problema a la hora de validar, y genera los ele...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello! I have been trying to find out if there's a way to configure JSM to reply to to requests raised through emails in the same email thread it was created from? Example: Customer raises a reques...

• cloud
• email
• jira-service-management
• jira-service-management-cloud
• ticket

Hi all, Goal:  1) Reporter should be able to choose a user in the customer portal (made an asset user picker based of "Assigned" attribute). 2) After choosing the user, the asset field shou...

• cloud
• jira-service-management
• jira-service-management-cloud