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Jira Service Management
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Hi Team, I want to implement automation for if sprint value changes either i need pop-up confirmation like how it was there in server, or I would need original value to revert even if I chan...
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Hello, We have an internal .ORG domain which is synced with OKTA for all accounts that is accessible. When non-staff accesses the Customer Portal, they can enter an email address and then when...
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Hey Community! Newbie automation question here! I am looking to craft an alert(email) to specific persons based on product categorization categories. The goal is alert a person(s) when a ticket is c...
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hello My company does not support Slack, Microsoft and zoom, how can I remove the options in the console?
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We have a vulnerability showing on our server that belongs to Jira, I am going to list the troubleshooting steps we have followed below my message. However, none of the steps have been successful, we...
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Can someone help me come up with a strategy for my Jira Service Management form? I have a custom issue field called Criticality. The options for criticality are as follows: No Impact, Minimal Impact,...
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Hello, We are having an issue were the parent tickets are not closing once child ticket is closed. An Automation rule is showing errors, checking to see if you can provide an explanation for ...
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Hello, Checking to see if there is a log for checking for deleted tickets/issues. When I review Audit Log I do not see any activity for the ticket in question. We received the f...
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On Monday 7/8/24 tickets were receiving an error, when transitioning, regarding the Planned Start Date/Time wasn't greater than the current date/time even though it was. To remediate issue,...
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Why does this automation say "no action performed" and "the following issues did not match the c..."
Why does this automation say "no action performed" and "the following issues did not match the condition: " I am attempting to change priority when the issue type field is change...
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Hi! Is there a way to populate form fields based the response to an initial field? We have a customer intake form, but need to populate some questions based on the customer completing the form. I was...
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Bonjour, J'ai un tableau jira pour mon service marketing mais du jour au lendemain sans prévenir j'ai ce message or quand je vais dans admin il ne me reconnais pas c'est un assez vie...
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We are interested into setting up and using the new SAML identity providers in JSM for portal only customers, so that our customers could use existing b2c credentials to access JSM too. Thing ...
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I want to invite new users to have accounts in Atlassian Guardian and to be able to log into any of the portals across our several projects. If I add them as "Jira Service Management - Customer" on t...
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I create service projects for our customers who are from Slovakia and Czech Republic. The problem arises especially when translating the portal. I have Jira SM set to English by default, the en...
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When clicking directly on a url we can see an issue in jira service but in a filter navigating through the search results we get You dont have access to this issue? Issue visible to user b...
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We have a case where depending on a value within our ticket we can skip a step in the workflow. Below is a picture of the field that holds the value "Requestor Employee Type", based on the value of t...
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+Share option is not available to a customer of our jira project on the ticket, Why is that? He needs to share it with some of other customers on the same project. a user that's trying to se...
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I'm using Atlas CRM for storing customer information and automatically linking company and contact info to my issues. Is there a way to display more detailed customer information on the issue view? ...
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For a service project (company managed project) we would like to give multiple people, that thave the role Service Desk Team, the option to create issues and / or set an assignee for a certain projec...
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Hello, I have some issues which are closed but without a resolution. Is it possible to add a resolution (maybe with automation) ? Thanks
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One of the actions in JSM automation is "Re-acquire issue data." If I use this action multiple times in an automation rule, will it cause a load or slow down the process?
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Hi Team, I have been trying to move one Team Managed Project to company managed project and while moving all the listed issues from team managed to company managed. I get an error as follows: "You ...
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Hi - this may be an odd question but is it possible to have a single Jira Service Management project with every possible JSM feature in it as on this documentation: https://support.atlassian.com/ji...
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I am researching a solution for my B2C platform to collect bug reports and feature requests. All the tutorials mostly focus on business customers, so I wonder if it's a good idea to use JSM for B2C. ...
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