Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi there! I need to retrieve a list of customers (not users) within a specific project. I will receive requests from customers from outside and before open a ticket I need to check if it is a custom...
-
Hi, My company has reached an agreement to provide services to a new a customer. The contract includes a penalty if our server downtime reaches a certain value during a quarter. The operatio...
-
Hello everyone, I would like to generate a report on the time spent on tasks in a specific project, including linked tasks. In our organization, we use both Jira Service Management (Cloud) and Jira ...
-
Just wanted to know if there is any steps for hiding any of this when creating. Mostly if we mandate for this switch alone if possible Can we make any options that could not switch t...
-
Hello If it is possible to display the Story Points field for the sub task through a plugin, as we can, for example, in the case of a story or a task And if possible, which plugin would...
-
Is it possible to link the issue which is received from Customer Portal to other teams project board
I have created a Customer Portal to receive Customer queries , when customer raise their issue , it is visible on my Board where I'm Admin . Can i do it using Service Desk Project . I want my other...
-
HI I have a lot of these entries (+90 a day) in my audit trail. Should I care about these. Is someone trying to send something important or dangerous? Received incoming request with event...
-
I have a post function that automatically creates related issues. Example: - Main issue is "Onboarding". - Onboarding automatically creates issues like - - Create account - - Provide IT equipment...
-
Hi I have an automation to put a comment on the Jira SM ticket whenever a linked Jira Software ticket is transitioned to resolved. This works nicely but in the comment I cannot get my syntax r...
-
I am using the lookupIssue action in Jira automation. The issue that triggers the automation has a numeric field, and I want to extract as many elements from the list of smart values lookupIssue.sum...
-
what is right format of JQL for Time to Resolution pause? "Time to resolution" = Pause()) data not recognized a pause is recognized as running? Here's what I created. I need to ...
-
I accidentally deleted our knowledge base articles in Jira. Is there any way for me to recover them?
-
I'm trying to create an access level in the service queues, where certain users can only see priority group A and others priority group B, and whoever is an ADM can see everything, I couldn't find a ...
-
I know my post is flagged as Cloud, but this concerns Data Center, and I can't change that flag. I'm working with a JSD 5.4.11 Data Center environment that has Asset Schemas defined. For...
-
Hola comunidad!! Estoy trabajando con el correo entrante y el manejador de correo, por el momento estoy logrando crear un incidencia a partir del correo electrónico. Los campos de Summary y d...
-
Are there not api calls for Jira Asset Management? Documentation? Everything I have found shows deprecated or I'm getting 'Oops, dead endpoint'. I can get to Jira Service Manag...
-
Where is the best place to ask questions about Asset Management?
-
Hi, I have a timed automation in which on a specific date, a parent issue is created, then sub-tasks are created under it. It works great. However, I'm also hoping to attach forms to a fe...
-
Hello, I want the information of whoever triggered the change from In Progress L2 status to Resolved status to be written in the "Resolver" custom field. Assign person is different. I want...
-
...305-9e85-9be50022cc02" }, "internal": false, "submitted": true, "lock": f...
-
Hello. I would like to know if it is possible to send a form answered by a client of a company-managed project to a team-managed project? Ideally, by automation. Because I would like a request made...
-
We know that if you add a user as a requested participant in JSM, that they get access to comments at the point of access - and nothing prior. We would like for these people to see prior comments and...
-
Hi All, Like cascading field type is it possible to populate using 2 same field type the 2nd field (child) should populate fields depending on the first field value(parent). Regards, Yeswanth
-
Hello, When there is a transition from In Progress status to In Progress L2 status, a selectable L2 Team appears. Infra Support and Application Support I created a screen and created L2 Team with ...
-
I have a bug that was resolved by Development on September 12, 2024, and verified and closed by the QA on September 15, 2024. Is there a JIRA query that I could use to capture all defects that were c...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 49m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |