Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi We're setting up JSM as follows: Approx. 150 customers, most customers will be allocated to 1 or 2 organizations. We'd like these customers to be able to see and receive notifications for any re...
-
Hola estimados, espero todos se encuentren bien. Tengo una pregunta, hay forma de hacer que un usuario cliente unicamente con acceso al portal pueda visualizar las incidencias enlazadas desde el mis...
-
Hi, How can we setup the function in Jira in order to lock the status change of a ticket ? We allowed to send the tickets to multiple approvers and what we want to do is preventing changing t...
-
A crucial aspect of my asset management involves calculating costs for goods that I sell to customers. I need to include the purchase price of the goods to the objects, but there doesn't seem to be a...
-
Hey, I'm trying to add to a form - a "CC user" field where users can add other users to the ticket they are raising. I've only been able to do this in the following way (see screenshot) The problem ...
-
When a user creates an issue, he receives an notification. The user can send a reply on the notification, the reply is added as a comment to the issue. But if the user send a second reply on the noti...
-
Hi, On any given Jira Service Management ticket, if the request type is empty, is there a way to customize the right-hand side and the fields on there ? When there's a request type, you c...
-
I want to create a custom URL from a field someone enters from a custom field. If the custom field (labeled Rule ID) is entered as 1000. I want the automation to populate a certain we...
-
Hi Atlassian Community, I’m looking for a way to apply specific security and restrictions settings to attachments in Jira, independent of the issue's permissions. Here’s my scenario: Groups: Group...
-
Hi Atlassian Community, I’m working on setting up a Jira project and I need to configure permissions related to forms. Here’s the scenario I’m dealing with: Groups: I have two groups, Grou...
-
In our setup, we have various JIRA admins, most in different departments to the JSM admins, how do I prevent JIRA admins accessing JSM? I was setting up an automation and when to change Who...
-
Hey! I am looking for an easy way to see when a customer has added a comment to a ticket. We have over 600 tickets in the system, and since the customer cannot tag the service agents, it is a ...
-
We are setting up Jira Service Management in our organization. A concern is how we can easily allow all our staff at our organization's domain, i.e. irri.org, to write email to the designated email a...
-
Hello :D I created a Service Request with automatically created subtasks. I have maybe 5. My team correctly noticed that they do not know when they can start their subtask. It would be nice to recei...
-
Hi, We have script listener created for create, update and generic events and it is working. But the problem is the change to the group picker field value is not reflected in the history of the tic...
-
Hello! I want to customize email notifications for customers but do not have good skills in html/css. Maybe possibly some of you have some pretty template I can use? Thank you in advance
-
Ich finde keine Dokumentation über die notwendigen Berechtigungen in Jira Servicemanagement für Assets. Ich möchte per Script in einen Objekttypen schreiben. Ich verwende die URL https...
-
Hello, Automated tickets are not getting generated from email channel. Getting below error in the connectivity logs. What does it mean and is there any resolution.
-
Hi Community, I'm looking to remove the initial email confirmation notification in Jira Service Management (JSM) so that users receive notifications directly without the need for con...
-
The whole Knowledge Base process seems be dysfunctional. Problem Clicking/Tapping a KB Article while entering a Request opens a new tab. After reading the article, you are not taken back to...
-
I want to fill a free text field of a parent issue, with the key and status information of the issues linked with a relates to in that issue EXAMPLE: PARENT ISSUE (complete info) AB...
-
Is there a way to attach a Form to a ticket created into another JSM?
-
Buen día Alguno de ustedes sabe como crear un nuevo flujo de trabajo en jira service management? ya que actualmente solo muestra la opcion de editar uno que ya esta predeterminado. ...
-
I need an automation to work this way. When the customer fills out the item on the portal, depending on the request type, it will be assigned to a specific team in JIRA, where there are 3 people with...
-
Hello Jira Community, I'm looking for guidance on how to suspend access for multiple Jira Cloud users in bulk using Python. Managing user access individually can be time-consuming, especially when d...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |