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Jira Service Management
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Hello Jira Community, I'm looking for guidance on how to suspend access for multiple Jira Cloud users in bulk using Python. Managing user access individually can be time-consuming, especially when d...
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We are using Change in Jira Service Management Cloud. I have the workflow set up to require approval from one person within each CAB approval group. Standard change does not require approval. ...
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I've made an automation that clones an issue from our servicedesk project to the development jira project when the issuetype is changed to a bug. Now I've been trying to get it to link the two issue...
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My answer to my own question is, I feel its cost effective, affordable resources to deploy, configure, develop on demand, administrate and train the end users. I request everyone to chime in and sha...
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We need to migrate the email domain and the old one will no longer be used. My customers are tagged to the old email domain as their JIRA service management customer email login ID. They are p...
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Hi team, we are experiencing several customer satisfaction ratings (especially negative ones) where no comment is provided. Actually the comment itself is enforced already, but blanks are allowed. ...
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One of my colleagues is launching his standard agent view and the cases in the default queue are correctly displaying in the right-most pane. However, the left-side menu is displaying 'Tails' where i...
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- the project is a scrum template - the project has no sprint
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Hi, In our current ticketing system, when there are multiple tickets numbers in the subject, it always takes the last ticket number to add the email to. I would like to know what Jira service...
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Hi, Is it possible to store user-defined variables in the e-mail templates? We have an extra field solution text which we would like to store, but in the notification templates there are only a handf...
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Hi, I would like to add a picture to the e-mail notifications. So that the customer can always see who the mail has just come from and it gets a nicer look. Is that somehow possible?
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Hi All, We sometimes create issue queues that are only used for a few weeks and then deleted. I'm investigating an option to send a notification when a JSM queue is deleted, but it does not look li...
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I have one field to use in Close ticket reason is required to issue transition experience, but i create issue it need, but i cant find any field, and i dont want use in create issue. &nbs...
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Hi All, I have JIRA project that has too many status. I would like to clean these up, but would like to know: Is there a way I can find out which status' have not been used / when the last time the...
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Hi all I seem to have two problems here but they look to be related: 1. Every time I click on "[System] Service Request" issue type, it automatically goes to AAA Request type, when I want DDD Reque...
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Hello, We want to enable team managed projects. Is there a way to stop JSM projects from being created? or stopping JSM projects automatically adding to the portal? Cheers, Ash
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If my 1st task is blocked for some reason, then can i put the 2nd task which is related to 1st one as dependent
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I try it with the following API Call https://developer.atlassian.com/cloud/customer-service-management/rest/v1/api-group-organization/#api-api-v1-organization-details-get &nbs...
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Hello, Anyone can help me in how to create a Cron Job to run an automation exmple: every 6 hours at 10:00 AM from Monday to Friday This article is not clear in the matter not helpful in how...
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Managing student inquiries and support requests efficiently is vital for ITI institutions, especially during exam seasons. Jira Service Desk offers powerful tools to streamline support processes, ens...
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Hi Team, I would like to add the field "Status" in the Edit issue. However, it is not listed in the available fields. I can see a message : Can't find field? Not all fields are currentl...
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Hi Experts, I have running Jira Service Management cloud trial version. Eg domain is Jirahelpdesk. i would like to test integration between JSM and opsgenie. Thus when i tend to ...
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I've created a set of auto-responders when issues are created at certain times by using Automation from JSM. I would like to pull the name of the current on-call individual from OpsGenie. I ha...
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When typing the summary of my request on a Jira Service Management request form, we have a knowledge base article that populates when we enter key words "password" for password reset knowledge base a...
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| 36 | |
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| 3 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |