Extreme Slowness When Accessing Jira Over VPN (OpenVPN)

Question

Hi Community,

We are using Jira for project management in our organization, and I experience extreme slowness when accessing Jira over OpenVPN.

Here are some details about our setup:

* VPN Type: OpenVPN
* Jira Usage: Primarily web-based access
* Observations: Jira works well without the VPN, but once connected, the response times increase significantly.

Could the VPN's encryption or routing be causing this issue? Are there any best practices or configurations we should consider to optimize Jira's performance over VPN?

Any insights, troubleshooting tips, or suggestions to improve this would be greatly appreciated!

Thanks in advance for your help

Joseph Chung Yin · Answer

@srikanth.budida

Welcome to the community.  In addition to what others have suggested, it is the best that you work with your networking team + contacting OpenVPN vendor for technical support and troubleshooting.

It is worth to clear out all of your browser local cache and shutdown/restart the MacOS machine to rule out if the problem is only isolated to the machine.  Lastly, have you also check to see if you are connected via wireless or direct connection on the machine in question?

Hope this also helps.

Best, Joseph Chung Yin

srikanth.budida · Answer

Thank you, @Aaron Pavez _ServiceRocket_ , for the clarification and quick response. I appreciate your time and suggestions. I'll reach out to Apple or OpenVPN support as advised and also keep an eye out in case others in the community have experienced something similar.

Thanks again!

Aaron Pavez _ServiceRocket_ · Answer

Hi!

> Could you provide guidance on the following:

Sadly we can't. We look into Atlassian issues, not other app issues like Open VPN.

Please reach out to Apple or Open VPN support for that.

Unless someone else in the community is experiencing the same and can contribute to this.

Regards