Goal statistics - percent of successful issue SLAs

[kalcijs]

The question is regarding the percentage shown in the SLA metric page.

11% successful this week.

Does this percent includes only issues created on:

• last 7 days
• this week (mon-sun)
• another option?

If so can I have it configurable to show success percentage of SLA for issues created during:

• last month;
• all issues?

[Dave Marsico]

Hi so I also am interested in if the "SLA Goals" can be configured for different time periods  (2 weeks, month) verses the "Success last 7 days"...  is that possible?   looking at    https://jira.atlassian.com/browse/JSD-1980  it did not seem to be addressing that.

[Rodrigo Rosa]

Hello Aleksandrs,

Currently, this is not possible for JIRA Service Desk, so we created a Feature Request here for it.

Best Regards,

Rodrigo Sogari