Error 500 in SLA in a Service Desk project

[ricardo_rivera]

I create a project and every time a go to the SLA tab I'm getting a 500 error. I anybody will tell me to go to the logs in the logs directory there plenty of files and I don't know wich on to look for.

[ricardo_rivera]

The problem is resolved, it was the time-zone incorrect setting.

[Pedro Souza]

Hello Ricardo,

Take a look into your catalina.out log, it has more information about the issue.

My recomendation is to create a support ticket at support.atlassian.com, so you can attach all the logs, and we will be able to better assist you on this.

Cheers.