how to bring people in to jira service desk issues for support requests

[Esty Heller]

In the old atlassian support system, I was able to share a support issue with other people at my company, so they would be cc'd on replies and could contribute to the conversation. Now, when I create a support request, it's using jira service desk, and I don't see any way to edit the issue or bring people in.

[Timothy · Accepted solution]

Ask them to add the users in via the comments.

[David Hergert _PAYX_]

That's unfortunate. I think that's a step backwards and not how you handle Enterprise support. When dealing with large companies, users associated with the SEN should be able to see all issues as often times there are several engineers involved, management, etc.