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- Questions
Jira Service Management
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I can't create a new Service Desk project, the option just isn't there. I can not convert an existing project to Service Desk either. I am an admin and I have tried modifying the applicati...
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I have created custom email notification templates for various projects we are using, but have run into an issue on the update email notification. The team likes the red and green text background on...
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I am getting this error on my service desk system since updating it to 7.9.0
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I need to create a report for resolve requests and I want to have request number , request type , requestor name and assignee name in it. Can we do that. Please suggest.
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When creating service desk requests without logging in, it auto generates a "email confirmation to" field at the bottom of the form. If possible we would like to move this field towards the top of th...
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I am following the instructions here https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html We have an email setup e.g servicedesk@abc.com on t...
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Buenas tardes, alguien sabe si es posible lo siguiente: quiero crear una solicitud en Service desk, que al ingrear un numero de cliente mediante una lista de seleeción, me muestre dentro dle...
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I have a problem with the service desk of the jira platform. I see a message "Error receiving requests. Please ask your manager to check the logs "
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Email shows failure in email log, but no notification is given to the agents so they don't know that they are no longer receiving any emails therefore no issues are being created.
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Dear Community, I am setting up Jira Service Desk for my team, and it seems that email-based requests are all ending up "high" priority and I can't find a setting to change this. I have found some t...
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Dear Community, I am setting up Jira Service Desk for my team, and it seems that email-based requests are all ending up "high" priority and I can't find a setting to change this. Please advise. &nb...
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What are the dimensions, file sizes, etc for customizing the request type icons?
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Good morning, I would like to find out, is it possible to export queues from our Jira Service desk
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Hi, I have a simple automation task in my Jira SD (Server install) 3.11.1. The automation task is when a new issue is created, with the tag "DS" in the subject, then edit the request type to DS. I ...
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I'm setting up a Service Desk project for the first time. I added a test user and logged in as that test user, and I'm getting: "THIS PROJECT ISN'T AVAILABLE. It may have been delet...
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I just installed a new instance of Jira Service Desk v3.11 that is based on Jira v7.8.1. The system dashboard has several display issue for gadgets like the piechart (shown below). It was work...
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If I download a full backup of the Jira project, how do I run a script on it to get the issue count?
If I have downloaded a full back up of the Jira project, how do I run a command script on it to get the issue and project count for the JIRA bundle?
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I was following the instructions in this article, however, it does seem to work. https://community.atlassian.com/t5/Jira-questions/How-to-hide-Priority-field-in-Jira-Service-Desk-Customer-Port...
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Can a request type be configured to auto assign an approver based on a selected department? For example a user selects from a drop down which department should complete th...
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we have 3 help desk license. When I try to assign them I get this message- I'm trying to figure out who has the license and how to assign or reassign. You can't invite people labeled "+ ...
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The Service Desk ticket was created by sending an email to the configured Service Desk email address. The email was sent at the bolded time: yesterday just before 5 pm, as seen in the screen...
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Hi, We are in the middle of testing Jira Service Desk and we experienced this issue: https://jira.atlassian.com/browse/JSDSERVER-5645 It was fixed in JSD version 3.12.1 but for now the newes...
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Monday I was able to take a print screen and ctrl V it to paste it into my comment in my JIRA support desk requests. Starting on Tuesday, anytime I attempt to paste a print screen into a comment, it ...
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We provided our patients our support e-mail and we would like to receive them in our Queues list, how can we do that? Now we don't receive e-mails in this list (because they are not added as a custom...
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When i do a new request as Agent, i need to set the person who is calling me... where can i configure it?
1,126 views 2 0 Deleted user April 20, 2018
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