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- Questions
Jira Service Management
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Hi there, Is there a way to: Put a background image to the customer portal? Change colours around Make category links bigger For the JSD Server - customer portal? Thanks
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I am setting up JIRA Service Desk, I will me using a custome email which users will send emails to that will automatically create tickets in JIRA. The email account needs to be secure as sensit...
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Hello, We are using JIRA service desk to manage some customer interactions coming from our app but we also use it for general support. I have different requirements for email notifications i...
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Hi , I want to monitor monthly what are the most requested service request types monthly as my product performance feedback from customers. How to see it? can we produce like simple graph of service ...
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Status—-> transition —-> status I have a critical issue in a Service Desk workflow, requirement is create a workflow Status—-> transition —-> status—> sub- status
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Hi there, I need a feature that let customers know what ticket that they create, get a response. maybe like a new mail that is bold or maybe get a notification in toolbar. what should I...
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Salut, J'ai cliqué dans '' créer un projet maintenant'' puis sélectionner Centre de Services informatiques / suivant. J'ai écrit mon nom complet dans Nom. Une clé à 4 chiffres est générée aut...
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Hi We have a public facing jira instance (service desk) and would like the option to have public users sign-up and submit issues to our service desk. I read on one of the atlassian docs...
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Hello Team, Does anyone have a code they can provide to help me providing a SLA time with tickets spent within certain group we monitor? Looking for the following Time taken since we revived the ti...
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Hi I am setting up a new queue in service desk. When I switch the 'issues to show' JQL to advanced it does not render the text. Jira version 7.12.1, Chrome on macbook I have found that this wor...
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I am finding conflicting information on this so I wanted to ask what is the latest status. Currently in a JSD Portal, Customer that registered using their own email address, can not change it. What ...
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*** JIRA Cloud being used here *** When using the JIRA Service Desk (JSD) Automation Tool, I am setting up a rule so that on JSD issue create, a new and matching ticket is auto created in a separate...
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We want to change the URL on our internal service desk. Is it possible to customize on Jira Cloud?
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Hi - There is any way to stop internal user have to entered username and password each time they log on JIRA from the browsers?
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I'm just setting up my first JSD project, and our customer has expressed the need to have their staff see a list of all the recent issues that any of them logged. I spent some hours digging ...
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Hello, Whenever I get a request in my Jira Service Desk, I would like to know if this issue ever occured again and what the solution was at that time. In order to obtain this, I would like to creat...
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Hi, in my previous jobs I could follow issue changes by "Watch"ing an issue. There was the eye symbol visible in the upper right corner of an issue. Currently Jira tells me via permission helper, th...
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Hi, I using jira service desk cloud. How can I create the new set of priority scheme same as below ?
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I am looking for it urgent if someone already done it :- Customer wants to change the priority of the incident at any time. But right now there is no permission where customer can do it. ...
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Our organization is looking to find a solution to one of our change procedures. We require our Change Advisory Board to provide a classification during a specific stage of our change workflow where t...
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Why do I keep getting the Welcome to Service Desk page? We have been using Service Desk for a couple months and this screen keeps appearing. Others in my group do not have same issue.
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Hi, Python 3.7, Windows 10 This question has been asked a few times however the resolutions never have worked for me so my apologies for the duplication. I have tried two tests. First works but I d...
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Hi, I'm deploying jira in my company and I'm doing this on a step by step approach. First thing i did was to created Project A for a Team A to work. The project as an Email A account associated a...
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I work in the freight invoice industry and every year, for every carrier that a customer has a contract with, we need to get updated contracts. Traditionally this has been handled via email.&nb...
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In the customer portal, there is a list of open and closed issues. But the only ones visible is the latest one. I have figured out that this list depends on "Customer request type" not being e...
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