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Changing a Customer's email in Jira Service Desk

sebastian pedraza
sebastian pedraza
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November 16, 2018

I am finding conflicting information on this so I wanted to ask what is the latest status.

Currently in a JSD Portal, Customer that registered using their own email address, can not change it. What options do we have?

If the Customer does create a new account, is there a way he can still see the incidents created with the old one (besides sharing them one by one) ?

Thanks!

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Jack Brickey
Jack Brickey
Community Champion
November 16, 2018

That is correct. you may be interested in this issue? JSDCLOUD-5746

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