Community resources
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Community resources
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- Questions
Jira Service Management
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Hi, I need a way searching for JIRA items where the Organizations AND Service Desk Organisation fields are EMPTY / NULL / BLANK - however you want to put it. I'm sure that the following JQL used to...
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Bonjour Je souhaite configurer 3 types de mails à envoyer au client 1 en cas de création de demande 2 pour toutes modifications apportés au ticket 3 en cas de resolution d...
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Hello everyone! I cant find anything about automation rules ordering. I have 2 rules upon issue creation, and I want to run in order instead of simultaneously. Do...
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We have implemented JIRA SSO (https://docs.atlassian.com/atlassian-seraph/2.6.1-m1/sso.html), we found out an issue with Service Desk, Based on some recommendations, we did change the login.jsp to c...
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I can see an action to create a customer, but it assumes the current project. Is there a way to add the value to the customer list in a different project? Thanks, Martin
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Can we customize the queue list view? For now we have all open, assigned to me, unassigned issues and more. I would like to customize the queue by the team (sales, solutions) or region. ...
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I am looking for an app that lets me utilize custom fields from JIRA Service Desk in my time sheets and worklog reports. Does anyone have a recommendation for a solution?
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I'm using JIRA Service Desk Cloud. I've been testing custom notifications within the service desk and also tested configuring a JIRA custom event notification; however I still can't seem to get this ...
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I have recently set up email ticketing for our service desk and am noticing that the email address being used is making a blank comment everytime any kind of notifiable action is taken on the ticket....
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Left nav side bar is appearing blank and without icons. Attempted several suggested fixes from previous questions/tickets on this (cache clearing, adjusting settings, etc.) but still appearing blank....
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...epresentation": "storage"}}}' https://localhost:8080/wiki/rest/api/content/ It is giving the error: {"statusCode":403,"data":{"authorized":false,"valid":true,"errors":[],"successful":false},"m...
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Hi I have a number of licensed users who have left my project. Is it possible to migrate their licences to their replacements or will they need entirely new licenses? Thanks, Adam
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We've recently started using Jira Service Desk and have come across an issue with email requests. Sometimes emails will fail to generate a request with the error "Signup is not currently available"....
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Hi everyone, I'm new with using discovery and Insight. after many tests I see too much basic information when I scan network printers, linux servers and switches using snmpv2, v3 and shell. The cre...
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I installed in the trial version of jira servicedesk for cloud. But i don't seem to be able to create a servicedesk. What do I miss? I have all admin user rights.
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Our Jira Service Desk is no longer sending email invitations for new users from our customer base. We allow each of our customers 2 service desk logins. The existing ones are still active...
423 views 1 0 Deleted user April 30, 2019 -
When users access my customer portal, is there anyway to link to my knowledge base directly? Aside from the user searching/raising a request?
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Hi, I initially create a Jira user account, but turns out (through my initial lack of understanding) that they didn't need to be a user, just a customer that we added to an organization in the servi...
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Is there a way to default to the old detail issue screen once you have started to use the new issue detail screen? The edit feature has been moved to the right pane, and unfortunately some custom fie...
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Hello !, I need to know if it can perform the integration of JSD server with CAS jasig?, I have searched but can not find anything similar, if anyone knows please can you show me a tutorial ...
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Hi Everyone, In JSD, I am trying to setup an SLA to track how long it takes to reply to a Customer. I was able to configure this by making a new SLA that starts when we set the incident to In Progr...
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How can I see just the exceeding Service Level Agreements in Jira?
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When inviting new users to confluence they get directed to "help center" instead of a confluence space. Before I installed jira service desk as a plugin to the confluence space/wiki new users had to...
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Hey there, Does anyone know how I can edit this text that is showing on my support center? I can't seem to change it from the admin side. Thanks, Niruban
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For instance, sometimes after we resolve a ticket a user emails back with something additional, it would be nice if we could make the system reopen the ticket so we know it needs something additional.
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