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Jira Service Management
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When my customers search for issues they only get results from issues that where change in the last 2 month. I cannot seem to find any option where I can change that.
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For a proces with a client I'm attemping to find a way to do the following: A Service request needs to entered by multiple people at different points in time. Meaning that Person A will create the ...
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In Jira service desk projects, the default reports include 'requests resolved' which has trends for requests resolved with an article, requests resolved without an article and requests deflected in p...
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My organization has several projects, which all have keyboard shortcuts enabled. I created a new project recently (which seems to be a different type of project, since it is a "next-gen" project), bu...
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I'm getting a different HTML email than I expect. Here's the one that is not what I expect Jira's notices to look like: Here's what I have always received in the past: I have conf...
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We are about to release an application to the public. This app will be first be Web based and we will next branch out into mobile. We are currently in Beta and using Service Desk via our companies ow...
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We have a step called acknowledged, so if the triaging team is busy, they can acknowledge a ticket within SLA guidelines and then get it assigned later. I want to configure the SLA to know that a tic...
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Hi, I am trying to create a report based on top 10 or more ticket creators within my HelpDesk project. As Admin I'm aware of custom creation of reports, but the criteria does not seem to allow for t...
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Hello, We have 4 different projects on Jira Service Desk, all of them with the same SLA target and workflows. The problem is when we need to get reports we need to check one by one the results and w...
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I am configuring JSD automation. I am using a pretty complex workflow where there are few statuses that can be transitioned into "Waiting for customer" - for example, the ticket can be in one ...
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Dear all, I try to put some vizualisation customization on Jira Customer portal view. By instance, adding .cv-approval-status{display:none;} .approver-decision{display:none;} hide the "Approvers...
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Our end users utilize the email function to raise tickets and we do not have a plan, as of yet, to get them to use the portal. This is because we use Jira Online and AD Sync is not integrated. Is th...
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I'm trying to use a scripted field (Adaptavist Scriptrunner) Issue Picker. I would like this field to use a JQL that is based on a value from within the ticket that the field is on. Couldn't really...
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Hi all, is there a way to create a Booking system on Jira? I am creating a new form with ProForma but i need to made a field unselectable if the "House" is full. How can i do this? &...
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The KB article "How to add a comment during a transition" tells me how enable customers to be prompted for comments when they transition issues in the portal. In Jira Service Desk 4.1, it seems that...
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Is there a way to mark a request received by the email channel as spam, and also block the email address that sent it?
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Hi, I please need some help. We have created a customer account and shared a ticket with the customer. When they click on the ticket email link they get a screen which allows them to enter their em...
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Hi all, How can I get a list of tickets that were handled this week? By "handled" I mean updated by someone from the service-desk team. In other words, I would like to do a filter like: updatedBy...
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Porque al exportar el reporte no muestra detalles del campo categoría, si no diferentes caracteres para cada categoría. siendo necesario editarlo en excel
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I want to create a search filter in jira service desk to show all requests sorted by organization not a queue. Is there a query that you know of?
1,701 views 10 1 Deleted user May 10, 2019 -
How do I allow multiple clients to access Service Desk with a single project and not see the others?
We are on CLOUD We are a service vendor with multiple clients. We want to be able to create a single Service Desk project with a single Request Type and have all of our clients utilize the Hel...
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We need to configure Service Desk to send a notification when the customer fills a customer satisfaction feedback (the stars). We need to inmediatly know when a feedback is under some degree. But it...
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Hi We've invested quote a lot of time building custom workflows for our company service desk At each step customers have options to transition tickets through the workflow The la...
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I can create a query that displays the tickets and their reporters from across the company, but I need the report to include the reporter's department as found in their profile. I don't need to...
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We are using Jira Service Desk Cloud and I have a requirement where I need a list of internal "customers" to fill out a screen (Screen Name: SME Input Required). I have created an automation ru...
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