Time to First Reponse Graph does not show correct values on a Jira Service Desk Dashboar

[Daria Pankratova]

Hi everyone, 

I am having an issue when the Time to First Response is not shown properly on Jira Service Desk Dashboards. For instance, it shows that it took our team more than 10 hours to respond last week (see the screenshot below).

Though when I click on the column, it shows that the time to first response on average was less than 4 hours. 

Any ideas what can be the reason for that? 

Thank you!

[Angélica Luz]

Hi Daria,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket.

Regards,
Angélica