Jira service desk fails in Chrome and IE

[Satish Kumar Jayaram]

Many of our users are facing this problem. Request you to fix it our give us a work around.

In spite we followed the troubleshooting tips given by Atlassian

[Angélica Luz]

Hi there,

Thank you for reaching out to Atlassian Community!

Related to this error, there are two most common causes that are cookies/cache and browser extension.

You mentioned that you followed the steps of our documentation, so I would like you to make these other tests:

• Clear browser cookies and cache.
• Try using Chrome and IE in incognito mode.
• Add the following websites as trusted:
• https://*.atl-paas.net
• https://*.atlassian.com
• https://*.atlassian.io
• https://*.atlassian.net
• https://*.jira.com
• https://ajax.googleapis.com
• https://cdnjs.cloudflare.com
• https://your-instance.atlassian.net

You can find how to add trusted sites on the link below:

• How to Add Trusted Sites in IE, Chrome, and Firefox

Please, give it a try and let us know how it goes.

Regards,
Angélica