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Jira Service Management
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We currently have a growing list of support tickets that are either in the "ToDo" or "In-Progress" status categories. At the moment, we don't have a good way of understanding what categories these ti...
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Hi, I have several projects. Some for external customers and some for internal customers. For external customers, I set the permission as "only customer I've added". For internal c...
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After upgrading to Jira Software 8.3 and Service Desk 4.3, we are seeing several issues: Customers can no longer access the portal they previously had access to E-mail requests are not being proce...
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Is it possible to set a favicon per project customer portal? Thanks for any assistance in advance.
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Pricing indicates that pricing is per agent (or $10 with 3 or less). However, I'm not seeing any role described as an "agent". In the "Projects / <service desk proj> / Project sett...
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I just recently was trying to comment on a Jira issue and got a very obscured error. (Took a screenshot of this) The error was very obscure as it said "Communications Breakdown" in the modal title a...
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When customer replies on notification via email, comment is added to the jira ticket view, but it isn't visible on customer portal. Is there way to make it visible on both ticket and portal view? see...
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Hi, everyone, I need to add a rule to add a specific watcher everytime a ticket opened by a specific customer. Is this possible? Thanks
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I am trying to configure Azure Notifications for Jira Add-on as described in the following two articles. Is this still a possibility? These articles are 3 years old and I can't find much documentatio...
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My projects
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We are currently using Jira Service Desk (Cloud) with the Access app in Azure AD and O365 for user SSO. Here is the process we would like to follow: - Create a user in Azure AD - A Group in AD is ...
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Hi! I need to get information about Jira Service desk cloud storage capacity and a platform operation report, does anyone know if this information can be obtained? Hola! necesito obtener inf...
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I want to be able to add this email and possibly other emails when I create a new request/issue and it will then go into the group of client in that project. When Adam@gmail.com is added to the text...
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After upgrade the server to the new version 8.3.0 I can't see my projects in the app. I received this message: "Can't show the issue at this time, the app doesn't support Jira Service...
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I noticed the 'create a linked issue' option in SD, but also the regular clone function available in JIRA. Is there any additional functionality with creating a linked issue? As in, are there automat...
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As we begin to expand our use of JSD for external customers the need for an integrated chat is becoming quite important. I would like to hear from others on their successful or not so successful effo...
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For Example: A customer asks Question A six months ago and we give Answer A. But now Customer B not related to Customer A asks the same question. How can we find the support ticket to give t...
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Begin counting time when: Issue Created Time is not counted during: <blank> Finish counting time when: Comment: For Customers When we create a ticket, I attempt to comment to stop the first ...
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Here's the scenario. A user for JIRA Service Desk adds a comment and we use JIRA Cloud Slack app to notify on a slack channel what's happening. The comment in the channel: Frank Jones comment...
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Hi, I have an Issue A with it's own Workflow A. There is an Automation to create a linked issue once in my own project as Issue B with it's own Workflow B (Workflow B is just Open to Complete) and a...
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Hi, I am using Jira Service Desk (https://southworks.atlassian.net/servicedesk/customer/portals) I don't want that clients can watch each other question and our answers. Is it possible? &n...
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We are using Service Desk for our Change Request process and we have been unable to leverage the built in approvals due to certain audit controls. For example an approver cannot be the same as ...
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Hi, I am setting up a new Client on JIRA and when they create a ticket I would like for this to be assigned automatically to a particular group of users (team). I want that all of them recive...
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We just enabled our Service Desk feature and enabled emails going to our help email automatically create service desk entries. However, we're finding that when we use the reply to customer feature em...
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Hi Team, I have only 1 application and I wish to link to multiple spaces. Please advise how am I going to make it done. Thanks.
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| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 8 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |