Community resources
Community resources
Community resources
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Jira Service Management
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Hi, when i open a Confluence document with Jira Service Desk, i see a page with a small and scrollable document. How can i change that?
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I want to assign a custom field with an attribute "Default Team" of object IUser. IUser has an attribute JiraUser, which is a current Reporter. And IUser has three attributes of type ITeam. Therefore...
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Im using JIRA service desk and Im trying to find out how to manage a specific organisations email rules so that people who do not want to receive emails do not and so I can control this. I opened a j...
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hi everyone, I am facing the issue. We are using JIRA Service Desk automation. But the rule is not executed under the project. Please let me know how to fix this. I have checked the permissions it...
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On the left side of the Jira software you have the blue area. Her you have the +-sign where you can create a new case. Is it possible to disable this button completely? Not only for one project but f...
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What is the annual price for Jira Service Desk Cloud 50 agents, Can any one give me the link for the pricing details with brief note. I have seen that price for 50 agents jira service desk c...
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Hello, I have a service desk project that has his email support address company.support@atlassian.net I've added this address inside various Google Goups as participant of the group&nbs...
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Good day, I am struggling to configure this automation where a ticket's group is assigned to "DBA support" it needs to trigger a notification to the support manager for him to assign it to the...
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On September 30th, 2019, the beta integration for Snipe-IT and Jira Service Desk Cloud will be discontinued. To provide a sustainable path forward, we partnered with a Marketplace vendor so you can b...
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Hi all. I use Jira and JSD cloud. For the statuses, I have only Grey, Blue and Green colours. I understand that each colour represents a category. I would, however, want to have the Yellow colour...
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This rule checks if the assignee of an issue is not in the watcher list, then add that person to the watcher list. This is to make sure that if the assignee is changed, the original assignee is stil...
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I'm unable to get the property keys for organisations I assume it has something to do with permissions because all other requests work and the type of request has a remark about restrictions. Note:...
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Hi All, We are currently using JSD portal on the cloud and my client requirement is while creating a ticket on the portal the calendar filed to show conflict dates, i know it is not possible wi...
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The business has asked to display a progress bar to show all the stages of the workflow and highlighting which stage the request is in.
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scrubbing question to remove data.
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I am looking for a specific gadget for my dashboard. I have certain fields I want to use from our tickets: "Assignee", "training start date" and "training end date" or "duration" (Gives number of day...
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I've added jira.permission.comment.denied=true to the closed status on the workflow according to https://community.atlassian.com/t5/Jira-Software-questions/how-can-i-disable-comment-f...
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We like the Old View better as it has everything i review up at the top, the new view i have to go further in the ticket and find what i'm looking for.
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Once a service request is resolved, I would like to activate the survey option in Jira Desk Service. As I am still in the process of choosing between the server and the cloud option, I want to...
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Hi - I have field name "numbers" field type is "radio button" with values " real", "integer", and "whole". Whenever I choose any of the value option i need to get a text field for the c...
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Hello! I have JSD 4.3.0. How to export 1 h 12 min(from screen) ? My CSV export looks like :
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This article https://support.atlassian.com/jira-service-desk-cloud/docs/allow-customers-to-choose-approvers/ mentions that to ensure that customer can search for approvers, the right setting is: Any...
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Good Day, what is the best way to gather requirement if business wants to add any new request in JSD. please suggest,
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Hi I have power scripts. What I want to do is to auto-populate fields in a subtask with values from the parent task. How can I do this using power scripts? If it can be done using post functions, ca...
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Hi, I am trying to add a user to the group: jira-servicedesk-users and it keeps giving me an error as shown below
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