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Jira Service Management
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hello, how to customize the client portal service desk. how can change, add or remove row into request resume client. i need add the row Date and priority. &n...
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I have a situation where we have SLA's that have breached their goal, but they are not being counted in %breached or Total Breached counts in the Reports. Is this intended? How can I view tickets ...
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Hi everybody. Trying to make the next scheme: Issue created in service desk by the customer, then: 1. The automation assigning the first assignee on issue creation moment. 2. Than i want to wait ...
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Good morning, I wanted to ask if there is any way that each project at JIRA Service Desk has different clients. For example: Project 1 - 50 clients Project 2 - 100 clients. Some may coincide and...
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Hello, We have Jira Software & Jira Service Desk on the same instance. We want to set up email request option per project, for example: Incoming/Outgoing mail is ABC@example.com...
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Hi there, We are looking for a way to set up a knowledge base with Jira Service Desk, in which you don't have to type anything into the search bar in order to see a structured overview of all our co...
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Good Morning. Does anyone know of a free add-on or configuration, to add the customer email in the issue?
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Hi, I configured a "Send custom email" postfunction and it should use on of my custom fields (Text field type) to fill in the subject and body template. I looked at https://community.atlassian.com/t...
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Hola, tenemos en marcha en nuestra organización jira service desk en cloud. Los clientes quieren que cuando un informador envíe un ticket a través del canal de correo electrónico y ponga en copia u...
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Hi, I'm having troubles in formatting the body of my e-mail I'm trying to send using Scriptrunner "Send custom e-mail" via post-function. I'm trying to get at least new lines but none of the ways wo...
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When adding comments to Service Desk requests, it's possible to set up "canned responses" which can include a small list of variables. Is there a way to include your own variables, or ...
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When I created the Service Desk projects (few months ago) I was able to create new queues which display tickets with specific status and assigned on specific assignee. We have new employees now, I t...
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Hello, We have a system, based on SQL DB, where we have all the necessary data about our users. I need to get all the users whose manager is the Reporter (the person who created the ticket). I have ...
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Is there a way for us to disable notifications for every status change? Thank you
1,535 views 3 0 Deleted user July 18, 2019 -
Hi All, I want to install JIRA service desk 8.0 with MS SQL Server 2016 . Our team have database which store encrypted data based on private public key. May i know how we can install JIRA product i...
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When I configured the database to use postgresql the first time, it worked fine. However, it reverted back to h2 database for some reason. Then I used config.sh to configure the database to postgresq...
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We noticed just a couple of days ago we've been getting this kind of notification from our Jira Service Desk mailbox. Any idea where on settings we can get rid of it? Thanks &nbs...
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Hello - We recently set up Jira Service Desk, and added SQL server for the database portion. prior to adding SQL, we performed a backup on the JIRA Service Desk system. When completing the import of...
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So I have service desk product access on my account. I want to be an agent in one service desk in our org, and so in that one I am in role Service Desk Team. But in a second service desk, I want to b...
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Hi, We'd like to know if there is a way to add a customer (reporter) while you are in ticket creation. I.e. the customer calling does not existing and the agent is currently filling out a tick...
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Hi, Sometimes when we get requests which contains html (either signatures or forwarded mails containing html) it is shown broken. Sometimes so bad, I can not figure out what the request cont...
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Good Morning; I have several incidents linked between them, but I do not get that when I change the state defined as "mother" the other incidents, say "Daughters" are left with the same status as th...
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Our customers are asking for the ability to filter by ticket priority. Is there any way to add this new filter to the customer portal view on JIRa Cloud?
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Hello, some customers are able to view the ENEL service desk even though they are not included in that jira project. the customer permission seems ok am i missing something?
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Is it possible to create an automation for the following: If user x creates more than three requests with "APPLE" in the subject service desk members get a notification?
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