request type not shown in workflow screen

In jira service desk cloud i want to show the field request type on a workflow/transition screen.

But the field is not shown. How can i configure Jira the field is shown.

3 answers

1 accepted

1 vote

Answer accepted

This is currently not possible in JSM Cloud. We do have a feature request for it at

* https://jira.atlassian.com/browse/JSDCLOUD-1416

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I'm facing the same issue!

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You want to just show it or require it?

show:

if you don’t have a screen defined for the transition then create one and add the Customer Request Type to the screen. If you already have a screen that pops up during the transition then just add the field and you are done.
add the screen to the transition by editing the workflow and double-clicking the transition.

requiring: you can use the Field modified Validator.

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Jack,
Thanks for your reaction.

I have added the field "request type" to a screen. The screen linked to a transition. But when choosing the transition in the issue, the field is not shown.

:-(

Screenshot 2019-12-13 at 13.54.20.png Screenshot 2019-12-13 at 13.53.53.png