Jira Service Management

Action details: Issue condition The following issues did not match the condition:ITSD-464   My automation rules are saying i need to upgrade but yet most of the usage reports show this as no...

• cloud
• jira-service-desk

I want to mannage the user acounts in Active Directory

• cloud
• jira-service-desk

Just this morning noticed that the Help widget is missing from our application's pages, just in Chrome.  Firefox is ok (so far). Message in Chrome console is  A cookie associated with a c...

• cloud
• jira-service-desk

(Apologies, just started playing with Service desk)   I am looking at using the Service desk as a way of creating a Customer services interface.  However, I need to be able to pull some b...

• customer
• cloud
• database
• jira-service-desk
• query

Guys, i need a help with a suggestion.   Sorry with my english. I have a project that a separate system that needs to communicate with the JSD platform, but the user will authenticate directl...

• cloud
• jira-service-desk

Trying to include "ec.msc-mdsd-nhs-dcs.ec@canada.ca" as a participant in a ticket. Is it possible to do so?    

• cloud
• jira-service-desk

Hi. We'd like to know who assigned an issue to one of our users, for coaching purposes. Is there an issue log somewhere?   Thanks.

• cloud
• jira-service-desk
• jira-service-desk-cloud

When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example.  There is any way I can change this without any addon? I want to ...

• jira-service-desk
• jira-service-desk-server
• server

Hello!  I wonder if there is an option for simple integration two Jira versions (Service desk and Software). Server installations.    Case: I am a support engineer and I want t...

• jira-service-desk
• jira-service-desk-server
• server

I have some Phone assets and linked to the phone asset is a SIM. Each sim has its own attributes. for example data number, voice number ...   When i am creating a phone object and selecting a...

• cloud
• insight
• jira-service-desk

Hello, I don't see the "Project Automation for Jira" option in a Jira Service Desk Cloud Free instance. Do you think that's normal? Thank you, in advance, for your help. Best regards.

• cloud
• jira-service-desk

Hi! We have installed SD a long time ago and we don't had an application run like service. So now we want to make it run like service, made all things from this article  https://confluence...

• jira-service-desk

Please, I am new on Jira, and I am trying to créate a new Project. Now I need to know how can I register a new client to he can register tickets and cases.... What must I do? I'm lost.  

• cloud
• jira-service-desk
• server

We have run into a problem where Service Desk is not allowing me to create more than 30 Request Types. The other limitation is that we cannot add more than 50 fields across all of the Request Types. ...

• cloud
• jira-service-desk

Hi,  Am I able to customise the below: I would like to add new columns and new filter options (filter by status and date created/submitted)?

• cloud
• jira-service-desk

In my service desk project I've created a new screen for capturing issues.  On this screen I want to have the user capture time when creating an issue via the Log Work field.  Importantly t...

• cloud
• jira-service-desk
• mobile

Currently we have Cloudwatch alerts creating alerts in Opsgenie via SNS, which then raises an incident in Jira ServiceDesk. Is there a way of passing the AWS Account ID from Opsgenie to Jira Service...

• cloud
• cloudwatch
• jira-service-desk
• opsgenie

Currently, I have an automation set up where Service Desk tickets are assigned in a round-robin style. At the beginning of each day, I have to turn on the automation rule manually.  As other te...

• cloud
• jira-service-desk

I need to add multiple attachments to multiple issues. We imported legacy data but the attachments did not get added. I am using the following: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I am going to prepare a demo for JIRA SERVICE DESK to client team. I need some clarifications regarding JSD. 1. When we integrate INSIGHT to JSD, Is it possible to provide a drop down list for...

• jira-service-desk
• jira-service-desk-server
• server

Boa noite, pessoal. Criei um novo projeto e atribui uma chave de outro projeto que foi removido. Quando salvo a alteração o Jira informa que a chave esta atribuída a outro projeto. Alguém já passo...

• cloud
• jira-service-desk

I'm working with Jira Service Desk server and we have an issue that has a transition called "ready to ship" that allows our customers to notify us when they are ready for us to ship to them. This tra...

• jira-service-desk
• jira-service-desk-server
• server

I have a three step approval process.  For example in a request for software Manager Approval -> Security Team Approval -> Business Owner Approval. The previous admin allowed the BO to r...

• jira-service-desk
• jira-service-desk-server
• server

A ticket comes in. Numerous tickets then follow all with the same issue. I link the follow-up tickets to the first ticket. But why? Changing the priority or status or issue type or assignee of the "...

• cloud
• jira-service-desk

I have a fragment(button) that calls a rest endpoint, this works great and is pretty simple. The Rest Endpoint queries data and returns the result which updates the issue. This works great, for certa...

• jira-service-desk
• listener
• scriptrunner