Jira Service Management

I have created a new Project and imported some issues of the Type "Epic", along with Child Issues (of the type "Task") linked to them. However when opening the Epic and manually creating a new child...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am getting an error when trying to paste an attachment in my tickets. Getting status code 403 and error message below for createWithFiles.  Please help me resolve. {"error":{"code":"JwtAuthor...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I can  able to add gmail account as the mail server in JIRA.But getting error when i am adding outlook account as the mail server.

• cloud
• jira-service-desk

Maybe someone knows a possible solution/workaround? Usecase: Jira Service desk used for many customers (a few hundred). Projects are based on products/services. Customers are separated into organis...

• jira-service-desk
• jira-service-desk-server
• notification
• organization
• server

When i create a ticket in Jira and view the ticket in customer portal service desk , it dont reflect Priority of the ticket.   Can u plz suggest me the possible solution

• jira-service-desk
• jira-service-desk-server
• server

Hi,   i created an IMAP mail address when a mail is sent to that address, that creates a ticket in the project. I get the "welcome" message that the email channel has been set. I set up the c...

• jira-service-desk
• jira-service-desk-server
• server

Hi, Right now our users need to enter their office location manually when creating a ticket. I want to automate this information. In the user profile there is a field "Your location" - which might ...

• cloud
• jira-service-desk
• onelogin
• sso
• user

We are trying to set up our trial for Service desk and email has definitely been a challenge. We have not gotten inbound and outbound email working but for some reason when you reply publicly to a...

• jira-service-desk
• jira-service-desk-server
• server

Tried to create project via REST API on Postman POST  - (mysite)rest/api/3/project { "notificationScheme": 10021, "description": "Example Project description", "leadAccountId":"xxxxxx@gmail...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• rest-api

Opsgenie integration with Jira Service Desk. When creating a custom rule within Automation, I need a trigger category associated with incident Priority for the WHEN triggers. Currently only the follo...

• jira-service-desk
• opsgenie

How can I bounce back emails from people who are not in my customer list? My setting is that only known customers can create tickets. This works fine for the cutomers when sending a mail, but I woul...

• cloud
• jira-service-desk

Hi Guys ! Our service desk is going through a change. Because of which I made many changes in the workflow and SLA settings also changes. Because of this SLA of existing tickets has changed and ma...

• cloud
• jira-service-desk

Hello, we are not able to sign in to Jira Service Desk. We need help as soon as possible. Many thanks in advance Ömer Ayilmaz WOM GmbH

• jira-service-desk

We are using Jira v7.12.1 and JIRA Service Desk Application v3.15.1. I'm trying to call a webhook (created by me) that accepts a file object using org.springframework.web.multipart.Mul...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Can you please let me know if JIRA (Core, Software and Service Desk) can be deployed on to PCF (Pivotal Cloud Foundary) ?   Thanks

• jira-core
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Can Service Desk customers can be given access to edit the status by them selfs ? i.e both agents and customers should have ability to change the status of issue. I tried in global permissions etc, b...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I want to configure a Jira Service Desk and would like to automatically create the user if he sends a request by mail for example to my contact email address ( contact@ticatag.com) To do that I...

• cloud
• jira-service-desk

Hi, maybe someone can help me. I want to start receiving my tickets by email. however, when I am setting up my project email, it only shows me demo@xxxx.atlassian.net in my registers. And, Go...

• cloud
• email
• jira-service-desk

Hello. We have a service desk model which is billable by consumed hours. Under this model, at the end of the month we invoice the customer the amount of hours dedicated. So, the agents and collabor...

• cloud
• jira-service-desk

I'm new, I'm working on education. If there is anything wrong, not correct, help exhort. And guide the way Teach in the correct place. Thank you.

• cloud
• jira-service-desk

Hi all,   I am trying to modify the embedded code for the widget to allow it to open automatically when someone loads the page, vs. having the user click the "?" logo to open up the widget. An...

• cloud
• jira-service-desk
• jira-service-desk-cloud

When submitting an Client comment, Jira will in some cases convert the comment to internal, which makes the client unable to view the ticket. There are also some cases where the comment is left as a ...

• cloud
• jira-service-desk

I would like to have a calendar where users or interested people can subscript to take place in a webinar. Is there a way in jira or confluence?

• jira-service-desk

Hi, I have an existing Service desk project with about 200 tickets created and want to increase the issue number sequence to a higher value. Current vale is SD-350 and I would like to increase this t...

• cloud
• jira-service-desk

Basically we would like to give all our employees an account already configured to be able to create support tickets and track their updates without having to go through the registration process. ...

• cloud
• jira-service-desk
• jira-service-desk-cloud