Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I cannot use JSD (our organization has said no) but we currently use Jira. Any suggestions for making Jira accommodate some Service Desk type features? For example, should I create a sepa...
-
Hi Have an issue with an SD user account and enabling 2FA. When trying to enable error message says: Managed account You can't enable two-step verification. We recommend that you use your ide...
-
We've had a few queries from 'customers' regarding not being able to see the conversation thread within the email notifications. Especially difficult for a new participant in the thread to follow wha...
-
Hi there, I used an automated rule to transition an issue to "Closed" on Jira Service Desk. After this was done, I keep seeing an error when re-opening the issue: You don't have permissions to tra...
-
Dear everyone, I need to have a customer master data in my JIRA service desk (with multiple projectes) that needs to be used also in JIRA (with multiple projectes). I saw other posts about "bulk im...
-
Hello, I have a project with SLAs based on two different calendars to account for different time zones and responsibility split. A->B is based on US calendar B->C is based on India calendar ...
-
I would like to be able to receive emails to the service desk (atlassian email address) or any other without needing to setup all the emails as accounts in service desk. can this be acheived while s...
-
Hi is it possible to change Requests. and this View requests in the help center ? We are making customization. We want to see status in search bar open request, clo...
-
Hi, my company works in the following way: - JIRA service desk agent receives an issue from the customer (that must be invoiced depending on the time spent) - the agent opens some linked issues to ...
-
So my question is, my company kind of not wanting to open up the POP and IMAP, we have our server on Google Cloud, so I was wondering if Jira can create issue by just using Google API, and can it int...
-
Our board used to hide completed tasks IMMEDIATELY after transitioning them to the done column. Today our board just disappeared (nothing in the logs even mentioned that change) so we've made another...
-
I'm wanting our team to update the request type of all incoming email requests to a more descriptive type as fast as possible as they're received. However, it seems that every task I attempt to chang...
-
How do I remove the default footer in the emails? It advises that this is shared with Alpha, Brett Kennedy, Rey Jakku and Finn 2187.... we need this removed as it looks dodgy. ...
-
Our Service Desk is integrated with Slack and has some automation around closing tickets after they've been in "Resolved" status or "Waiting for Customer" status for x number of days. When this occu...
-
I set up a project automation to update the project description when certain conditions are met. Choosing "Project" as entity type, "description" as property key with a static value: "You name it" d...
-
Team, I need to add validator as "SD Automation Agent" in transition of workflow, As of now i want to add only specific rule of automation agents as validator Any answer is welcome. Thank...
-
Hi there, When editing the workflow for requests in the next-gen service desk - there is no option (that I can see) to make a transition visible on the customer portal (as per this ticket). La...
-
How can I create incident reports for my customers when the problem is fixed? How can I keep my customer with status updates informed from raising the ticket until we fixed the problem? Regar...
-
Hi there We use JIRA Service Desk to track the case ourself as well as clients can submit the case. With this COVID19, we would like allow guest/anonymous to lodge the case their own but we need to...
-
For RCA related tickets (in Service Desk), we are linking the task tickets created in Software projects that are worked upon by developers. Now, we want that any update made by developers on t...
-
One of our customers has reported that they're not receiving notification emails on their comments they have entered on a ticket. This is happening intermittently on https://touchcommerce...
-
Hello. Is it possible that group of customers can open certain request (like question, problem...), and another group with more permissions can open even more (administration request, new functi...
-
What do you suggest if the users of a project need to see the tasks separately from the customers and hide the issues of other customers away from their eyes?
-
I have created a rule in Automation for Jira which triggers if an SLA is breached. I have three issues which have already broken the SLA. But after saving the rule, the action is not triggered for ...
-
Hi, Step performed until now... 1) Created a Request type 2) Created a new workflow 3) I want certain Request / Issue type to be following certain workflow Problem - I'm not able...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |