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Jira Service Management
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Can I set up to send announcements for my customer contacts?
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As an example, I have a ticket that was created through my Service Desk portal, and it came in with an Atlas CRM contact created using the email address: I click the little arrow button to view ...
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In Jira Service Desk we have "Queues", "Customers" and "Reports" views. In the "Customers" view we have a list of customers and number of "Open Requests" and "Closed Requests". When clicking the num...
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I don't see an API to allow the customer to respond to his/her ticket. Is that possible? We are evaluating recreating the functionality of the customer support ticketing portal inside ...
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Dear all I have personalized a Workflow on Jira Service Desk. Now, I have translated status and I need to traslate also transition. I was able to do that one month ago but ...
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We're working on a Jira Service Desk Project containing several forms within it. We've encountered an issue saying that we've reached the limit of the number of fields allowed in a project. See photo...
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Hi People, I have created a variety of Request types in my demo project. I have since created a variety of projects for my request types to reside within. How do I now move my request type over to...
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We have a service desk license with 2 Agents and one administrator. Administrator do not have the Agent access. Now As a administrator, If i try to access and update service desk setting I am getti...
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Hi all, I'd like to send a group email. Settings > Mail > Send email But the sender name is "my account name" <jira@~~~~>. * I already changed "Email from" setting to "Support...
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Hi, I have Jira 8.4.1 and Confluence 7.4. When replying to a jira ticket there are suggested articles that, if you click on one, will show a pop-up of the confluence help article. There is an ...
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Hi since yesterday I tried to change the custom mail account for our service desk. First I could not remove or change it (was grey). After I deleted the mail account I got JS errors on the page an co...
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Hi, is there a way to hide a Request type in Nex Gen JSD
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Morning all, I have just started a trial of Service Desk standard. In the billing section I have an Estimate and a Free rial item which shows I'm going to be billed for 39 users ...
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Hey guys, Im trying to figure out how emails generated by Jira are being redirected back to it. Im getting this error message it doesn't provide me a lot of info. Any suggestions? ...
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We have setup ten different Request Types in Jira Service Desk. Each of our requests shares the same Issue Type (Service Request) and the same workflow. They also share the same field sets. We just h...
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Hi, I have asked a similar question and this community was able to help me and provide a solution. Now I have follow-up question on addition Math. We have two field, SP and Revised SP...
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We are seting up Jira Service Desk to manage users service request. In order to ensure that the requester completes all necessary data when raising a request, it is mandatory that all the information...
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I added a JSON string to JSD project automation add-on to update a custom field(cascading parent/child) with the JSD issue that was created from an integration with Opsgenie. The custom field i...
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New to Jira ServiceDesk and wanted to see if there are were ways of accomplishing some of these items: 1. Automation: Auto ticket routing to appropriate ops group when a ticket is created. 2. Repor...
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Hi everyone, We have an automation set up where if a Severity 1 or 2 issue is created an email is sent out with various fields in the body. Most of the fields display correctly however I'm h...
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...ldIssueView=true to the ticket URL, we can click the email attachment but it returns us the following error : HTTP ERROR 404 How can I go about resolving this issue. Thank you.
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Not sure what changed, however we can still create a Jira issue for service desk with slack actions (ellipsis) and it works. It used to return a issue description in the conversation. Weeks ago that ...
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I need change the project, uses by more than, relator in the same organization, but I need wich the relator looks for only yours issues oppened.
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How to add more than 55 elements in a Drop Down?
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Hi, What we are missing in JIRA is a REAL SelfService portal. So not a simple popup with "maybe you are looking for this" kind a stuff. But one where you can help the customer fi...
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Atlassian Community Events
| User | Count |
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| 17 | |
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| 10 hours ago | ||
| Thursday | ||
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| Tuesday | ||
| September 26, 2025 9:05 AM PDT |