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Jira Service Management
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I can’t see how to add a service desk customer to an organisation. The help page simply says to use their email - is there a special format to do this? https://support.atlassian.com/jira-service-des...
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I'm using the REST API to create a JIRA Service desk ticket. Currently, I'm adding the parameters via the RequestFieldValues property in the POST request. This object contains no styling in th...
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Cant add an XML file in the Jira Service Desk
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Good day I very new to this and I would like to use the service desk. how do I go about it from the beginning? Regards Masimba
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It seems that I have two projects which sync organizations. When i remove one organization from a project it is removed from the other as well. I want to remove al organizations just from one projec...
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Hi Team, Since I downloaded the latest source version I am facing a couple of issues with the source tree. 1. I getting red exclamation mark on remote and If I click on the remote I am successfully...
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Hello, I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant' How d...
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How can I successfully connect our custom email id to JIRA service desk? Connection Unsuccessful err
Every time I try that using "Connect a custom email account", I get the error "unfortunately jira couldn't connect to the mail server". We user Microsoft with no MFA. We are using JIRA cloud hence n...
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Does it allow blocking of request records in the call center? As long as the customer is indebted to our company, new requests should not be allowed to be registered at the call center.
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Is it possible to resend the satisfaction survey? Can I resend the batch search for multiple issues?
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Can I configure the time the satisfaction survey will be available for customer response?
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Is there a remote access tool in JSD or some app that I can use?
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The web page listed below seems to support the idea that Jira Service Desk can ingest and respond to external emails without using up licensed seats either in SD or Jira. But I have not been ab...
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We have a project that is using Next-gen software and we seem to be having trouble displaying the Epic name and Epic link when we run a query. We try to associate each story/issue with an Epic (...
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On the Open Sales board, all of my closed sales remain in here so the swim-lane just stacks up taller and taller over time. There was another item on my board that I closed some other wa...
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We are using Jira service desk for our client/customer to create support requests/tickets. However, the support requests need to be approved by more senior people in the client's organization. ...
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Hi , I am trying to find a way to create a support request template . At the moment if a user submits a support request within the portal they only have a summary column I would like t...
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Hi, Just today I've noticed that the automation that I had in place for my Jira Service Desk to transition issues on comment from customers has stopped working. 1) If they reply in the portal autom...
358 views 0 0 Deleted user May 14, 2020 -
We have one person in our organization that is unable to complete the sign up process as a customer on our service desk portal. When she clicks on the confirmation email she receives an error t...
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Hi, I really hope, someone can help out with this, as I do not have any idea anymore. We have an integration between our Jira (we are using Software and ServiceDesk) and Gitlab. We have a ...
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We would like to build a report to show the number of tickets created daily and how they come in: e-mail, portal, Jira or integration. The system already knows this where it says "raised this reques...
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Good morning all, We're working on streamlining some workflows and are attempting to use Jira Service desk to aid in this purpose. Here's a general layout of how we want it to work. 1. Users goes t...
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Can anyone advise howthow synchronize Organizations and Customers between Service Desk projects. Thank you
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Is there any functionality to control hours appointed for billing?
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From what I saw, it is possible to add a comment, change the assignment and delete in batch. But what other actions can I do in batch?
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| September 26, 2025 9:05 AM PDT |