Jira Service Management

I have rules that are triggered based on time, but I would need to create a rule that closes a ticket when a reporter transitions an issue to "resolved" without causing any conflicts. For example, I...

• cloud
• jira-service-desk

We renamed our Knowledge base space in confluence, unlinked and relinked the confluence link under Jira Project Settings>Knowledge base, then reindexed the project and the instance. The knowledgeb...

• jira-service-desk
• jira-service-desk-server
• server

When a customer raises a request in the Jira Service Desk portal, they are redirected to a screen that summarises the details of the ticket as well as the JIRA issuekey, with a small line of text say...

• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud

We have a customr making a ticket, We want to explain to them how they can solve it. So we first add a printscreen to the ticket, there we choose Add Only. Then we make a feedback and say how to do...

• jira-service-desk

Hi all! I would like to gather some information about bookings topic in Jira Service Desk. I will describe what solution I am looking for & if it is even possible with some addon (etc): In the...

• jira-service-desk
• jira-service-desk-server
• server

Some requests in our Jira Service Desk Cloud have the assignee faded/opaque. It seems to only happen for requests created by e-mail handlers. i can find nothing on why this is. Any ideas?

• cloud
• jira-service-desk

Do I have to buy a Confluence license if I want to use the knowledge base in my Service Desk or is there another way to do that? I want to be able to have some documentation on basic requests so the ...

• jira-service-desk

This is something I've gone back and forth on for a while now (well the 3 years I've been using Jira) and would like to see how other Jira administrators are approaching this. We have an IT operatio...

• cloud
• jira-service-desk
• project

Hello, I am currently trying to attach an image to an email Template on Jira Service Desk, Jira being in version 8.5.5, and I really can't manage to do it. Where should I host the image to be able t...

• jira-service-desk

Hi there Thanks for posting this, Louis. I am experiencing the same this morning - I had a look at the https://status.atlassian.com/ page and all are Operational. But on few refreshes and...

• cloud
• jira-service-desk

I have a problem. When I open Jira desk and try to open any task I get a blank page. This problem occurs today. screen: https://www.screencast.com/t/dZJgLER1lNnl

• cloud
• jira-service-desk
• jira-software

Hi community,   I'm just a beginner with Scriptrunner - my company just bought him. Can somebody tell me if it's possible to "copy" all the notifications (emails) from a project that normally ...

• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

I noticed that there's no Ukrainian language in my Service Desk and Customers Portal. Can I get the language pack somewhere? Do I have to pay for it or it's included with the license?

• jira-service-desk

we have link a lot of issues to our Story (= deliverables for us). The purpose is to follow if there is no more open issues related to deliverables. For this I want to extract for a list of Jir...

• jira-service-desk
• jira-service-desk-server
• server

Hi All, I've just experienced a concern whereby a request has come into the ServiceDesk and was closed by an Agent in a very quick timeframe. The customer ended up receiving a "issue created" notif...

• cloud
• jira-service-desk

I am using the Web Link to link my ticket/issue to an external website. I would like to see this Link in the Queue listing - but i can't find this field when i try to customize the queue column. &nb...

• cloud
• jira-service-desk

We would like to use the Questions Page to store various Q and A on our project.  I have found that some users can see and others can not.     Where is the permission to grant a...

• cloud
• confluence
• jira-service-desk
• jira-service-desk-cloud

...bjectSchemaID "3"  This is the error I get when running Invoke-RestMethod : {"errorMessages":["Unrecognized token 'Rooms': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'f...

• cloud
• api
• insight
• jira-service-desk
• powershell
• +1 more tag...

I successfully made an automation rule for when a sprint is completed then release a version. I also want to make an automation rule when the version is released a new sprint is created. Any help wou...

• jira-service-desk
• jira-service-desk-server
• server

I am working in an FDA Compliance environment. We want to build a Jira Service Desk (Cloud) request to replace a form that requires version control. Once the request template is built and live, is th...

• cloud
• jira-service-desk

We just migrated our Jira service desk cloud to server. Our customer "Joe" created an issue by emailing our help desk and he got our agent's reply comment as an email. But when "Joe" replied back his...

• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi Experts I'm new to JIRA SD and wanted to connect to an internal JIRA SD endpoint What's JIRA SD basic auth endpoint? I didn't find example on https://docs.atlassian.com/jira-servicedesk/R...

• jira-service-desk

I can't seem to find a way to do this - but how do I 'reset' the notifications in a project to default? I tried deleting/recreating a project and that doesn't do it - so not sure if there's a global ...

• cloud
• jira-service-desk

At the moment, when a customer receives an email from jira, if the action that cause the email to be sent was from an agent doing an update on the ticket, the customer gets an email from "Agent Name ...

• cloud
• jira-service-desk

My Jira admin sent me a invite to edit service desk IT Tickets. Upon clicking on email creating a name and password I was greeted by a empty system dashboard. Clicking on projects shows nothing as we...

• cloud
• jira-service-desk
• jira-service-desk-cloud