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Jira Service Management
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I am using Jira for incidents and each issue can have different priorities. The default priority I have configured is Medium . How can I change that priority to high or low on the fly while creating ...
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Greetings, trying to evaluate Jira services and move my processes to it. I've created in JSD a new organization for my customers. Current situation: Right now I can manually in...
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How can I limit users to view requests? - see only applications in which it is indicated as an observer, author, approver or performer. How can this be implemented without the help of filters? At ...
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Hi, We need help to forward the email from a @gmail domain to the jira service desk @Atlassian domain. There is a need to verify the email address in the auto forwarding function in gmail. Not ...
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i want the customer to be able to indicate if the ticket being logged is a service request or incident when logging a ticket and for that to reflect directly on the queues. is this an option?
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We use Jira SD (next-gen cloud) to process tickets from monitoring systems and other ticketing systems. The email of these systems are customers at Jira SD. We need to limit the sending of notif...
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I have a problem with a JQL query exporting to Excel, in the list my coworker only see the ID user and not the name, but i can see the name user. What could be the reason?
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Hello, We would like to see the ticket history in the mail. Can anyone here help us how to add this feture or if it is even possible to add it. Regards
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When agents create issues themselves, they can choose different fields to add but can't choose status. Sometimes agents create already resolved issues like issues that came through phone calls or wal...
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Hi, I am trying to setup an automation work flow based on a Jira Service Desk issue created. One of the issue fields is a dropdown selection which allows the issue creator to determine which envir...
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We want to build a Service Desk request into our proprietary mobile application. Is that currently supported? How difficult would it be to do that?
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Hello JSD Community, Is it possible to set Resolution Description marked as a required field only during the transition from a status to a Resolved status? When I mark this field as required, it sh...
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Hopefully this is a simple question. I have one client asking to see the assigned agent in the customer portal. Is there a way to do this? Thanks!
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Hi to all, my filter project = PRJ AND "Multi Line Text Field" is EMPTY shows issues that never had a value in the "Multi Line Text Field". Once an issue had a value in the "Multi Line Text...
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We're working with another team right now, specifically where my team acts as the service provider and the other team is essentially the customer. One of the issues we're encountering is that a set ...
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Hello! I have Jira Service Desk Server installed. Sometimes agents get strange messages in their email that I made changes to the ticket. That I changed status of ticket: Resolved[5] -> Closed...
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Is there any way to force customers to leave a comment when they rate under 5 stars in customer satisfaction survey?
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Hello, I would like to add 2 extra links into the email notification for the customer: - View my requests - Submit new request I added this: <div class="custom-center-footer" style="f...
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Hello, I an Create one dateTime field and type is dateTime picker. Please Help , If I am create one Issue then automatically display the date time in dateTime.
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In Jira Service desk when opening a service request, I would like to share the ticket with a colleague other then the one who is working on it or I would like to send it to myseleves. To do ...
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Could you please tell me how to remove what is marked red on the screenshot? I want only the title to be displayed name on the start page of the customer portal. Also, I would be v...
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Hi we already have service desk for IT support, now i need to make service desk for our HR. So they have issue where they hiring a new employess. So if someone create ticket in their HR project is se...
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Hello, User "123@123.com" has created an issue. Inside that issue there is a custom field where it is defined another user "321@321.com" Is it possible to do some automation to copy that ...
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I am setting up a new queue in Service Desk and i want that queue to have multiple issue types for o
How do i set up queues that have multiple criteria such as different issue types? And only a few select agents?
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Hi, We have set up a jira service desk portal for use with customers external to our organisation. They do not have a SSO solution so we are requesting that their users (external to ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |