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Jira Service Management
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Hello gentlemen, In our company, we would like to set up new Jira Service Desk for our 2lvl product support. Our common workflow its that someone reports a request and our operators are responding a...
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Hi there- I cannot 'Add another card' on the board we have created for our company. I have not used Trello in the last month, however, yesterday i logged on as a member of the board. When i click on ...
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Changing of request types by dropdown doesn't work for custom request types (from default to custom)
Hello Atlassian Family! We started usage of JIRA ServiceDesk NextGen projects for our IT ServiceDesk. So we created the new project from "IT support template". I discovered this Community and foun...
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Hi i have created a service desk project when a user logs on they can create requests via the portal however i am looking for a way for certain users to have access to a set of requests available ...
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Unable to download all forms URL information which is there in the Jira Service Desk. Would like to download all forms information in a bulk (including form URL) from Jira service Desk however unabl...
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Hi Team, I am trying to use multiple templates on Jira to do on-boarding so that my team can just forward to the respective clients. How can i use this on Jira. Can someone guide me.&nb...
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Hi All, I am new to Jira. I am wondering how do I BCC / CC using the main page when responding to client? Kindly advise. I am not a Tech Person. Do assist me using the workfl...
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課題フィールド「Approvers」に特定のユーザを入力して課題を作成したい。課題タイプとしては「承認されたサービスリクエスト」を利用しています。
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日時ピッカーで取得した開始日時と終了日時を、開始日時よりも後に終了日時が設定されていることを確認したい。 もし、開始日時よりも前に終了日時が設定されている場合、注意メッセージを表示したい。
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A couple years ago we turned on notifications and our customer base was flooded with notifications by email, so we kept them off. I wish to turn them on again and am afraid of it happening again.&nb...
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I have a change request that requires 2 or three people to approve it. We do several of these per week. I wanted to have a report that showed who has NOT approved. Essentially if I have a change orde...
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日時の表示方法をyyyy/MM/dd hh:mmに変更したい。
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Is there any 3rd party tool or plugin to migrate data from zendesk into JSD that will also import the "Internal note" from conversations and the inline images from zendesk into JSD?
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I have one user that has multiple profiles that populate when I run a search query how do I clean up these profiles and remove all the faulty ones? I only want to see 1 profile appear in my search wh...
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I'm trying to edit customer notifications by adding in request details and approval buttons. However these variables are missing from my portal. I also tried enter the strings ${request.details}...
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Assume for the moment you provide services to multiple customers from different organizations. These customers submit requests via your JSD portal. Their ability to get support depends on...
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Hello, I set up a simple due date {{now.plusBusinessDays(2)}} triggers when an issue created. How this rule will work of Fridays? In Jira, we set weekends as non business hours.&nb...
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I am trying to create a service desk ticket via the rest api, but am having trouble updating the organization [which is a custom field]. How can this be achieved using an api call, similar to populat...
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Is there a way to make a Project with a list interface, like the Service Desk Queues? I prefer the Queue setup, but I can't find a way to set up a project like that without making it a Service Desk,...
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How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by defau
How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by default it indicates the NOBODY option?
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I recently attended your webinar on RoadMaps and you mentioned that very soon Next Gen RoadMaps will be offered for Jira Classic also. Do you have a date when that will happen? Second, I have ...
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Hi, I have setup a project automation rule for the following scenario. A New User Service request that creates 5 subtasks when the parent issue transitions to the assigned status. So at this point...
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Hi all! I would like to manage issues reported by residents of apartment houses. (for example: broken window, faulty lights, etc.) Customers has user properties: Address : The house Apartment : D...
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Dear all, I have a question regarding the creation of monitoring type in Jira Service Desk. My company is asking whether Jira Service Desk can automatically create a monthly Monitoring type issue ...
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If I create a Service request from the support portal (as a staff), and select Raise this request on behalf of - and put the customer contact here, that actual customer will not be able to see the ti...
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Atlassian Community Events
| User | Count |
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| 47 | |
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| 5 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| Wednesday | ||
| Tuesday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |